Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Responsible for holistic account management of Deluxe localization and Media Services projects at the set quality standards. A torchbearer for excellent customer service and satisfaction. Responsible for customer success in terms of project kick-off, sharing the right client requirements with production teams and managing data in Deluxe systems with integrity and timeliness. Custodian for processes that drive speed from order receipt to billing, allowing us to bill for the work we deliver as soon as its delivered. Driving best practices and operational synergy across subtitling and dubbing client services, allowing customers to experience a single-window service even if there are multiple teams involved on the backend. Plan, monitor, and analyze key metrics for day-to-day performance of the teams operations. Responsible for capacity planning, organizational structure, and constant process improvement to help gain speed and efficiency, allowing us to do more by leveraging technology and automation features within the project management workflows. KPIs cover but not limited to delivering right first time, on time every time, profitability at project and account level, proactive communication with customers and internal teams and data integrity in internal project management and billing systems. Work closely with Human Resources to lead the team with integrity, uphold company policies and processes, and maintain a trusting, inclusive, and productive environment. Responsible for driving key initiatives within the team, working with Production, PMO, and global account directors to ensure operationalization is successfully delivered. People management, attrition management, succession planning for team reporting directly into you. Ability to work US shifts to build relationships with onsite leaders and clients. Ability to work to tight deadlines and under pressure, with quick decision-making ability. Collaborative spirit with leadership teams across businesses and locations. An influencer and leader with vision, Clear communication and negotiation skills, Good knowledge of localization industry with insights into current technology and developments in the M&E sector. Proven ability to think outside the box and innovate, technically savvy and willing to implement new processes to meet rapidly changing business needs. Knowledge of AI tools and agents a plus.
Graduate / post-graduate, preferably with a masters in media or related industry. Previous experience in localization space in a global media industry, with proven track record in handling a large team in a fast-paced environment. Willing to work US-based shifts, Knowledge of AWS, GPT, RPA and other agents that aid human workflows. A torchbearer for excellent customer service and satisfaction.
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