VP Insurance Operations

You are applying for the role of Vice President - Insurance Operations for one of Weekday's clients based in the Delhi NCR region. As the VP - Insurance Operations, your primary responsibility will be to lead, mentor, and manage large, cross-functional operations teams focused on Property & Casualty insurance. You will provide strategic direction, ensure operational excellence, and drive compliance with global insurance standards. Additionally, you will collaborate with internal and client-side stakeholders to shape and execute a long-term strategy for growth and efficiency in insurance operations. **Key Responsibilities:** - Leadership & Strategy: Lead, mentor, and manage large, cross-functional operations teams focused on Property & Casualty insurance. Provide strategic direction and execution plans in alignment with organizational goals. - Client Engagement: Serve as the key liaison with UK-based clients, ensuring smooth communication, delivery success, and high customer satisfaction. - Operational Excellence: Oversee day-to-day operations ensuring SLAs, KPIs, and quality metrics are consistently met or exceeded. - Process Optimization: Identify opportunities for automation, standardization, and streamlining of insurance operations to enhance productivity and service levels. - Regulatory Compliance: Ensure adherence to insurance regulatory standards applicable to the UK insurance market. Maintain a strong governance model for audits, risk assessments, and compliance checks. - Innovation & Technology Enablement: Work closely with technology teams to introduce innovations in digital transformation, automation, and InsurTech solutions that can enhance business delivery. - Financial Accountability: Manage P&L responsibilities, budgeting, forecasting, and cost control to meet business objectives. - Talent Development: Drive performance management, succession planning, and skills development initiatives to build a future-ready operations team. - Stakeholder Management: Collaborate with internal teams, business heads, and external clients to align operational initiatives with strategic business goals. **Required Skills And Experience:** - Minimum 20 years of experience in Insurance Operations, with at least 10 years in senior leadership roles. - Extensive experience managing Property & Casualty Insurance operations, especially for international clients (UK preferred). - Proven ability to lead large operations teams (500+ FTEs) and scale delivery models across geographies. - Deep understanding of insurance operations workflows - underwriting, claims, policy servicing, renewals, etc. - Strong knowledge of UK insurance compliance standards and operational regulations. - Excellent stakeholder management, communication, and client-facing skills. - Demonstrated success in transformation projects, BPO/ITO delivery, and process improvement programs. This role requires a Bachelor's degree; an MBA or equivalent is preferred. Exposure to working in global delivery environments, particularly in the UK insurance domain, and experience with Six Sigma/Lean methodologies are considered advantageous.,