VP Insurance Operations

This role is for one of Weekday's clients based in the Delhi NCR region and requires a minimum of 20 years of experience in Insurance Operations. The position is full-time and tailored for a seasoned Vice President - Insurance Operations with a deep domain expertise in Property & Casualty Insurance Operations, specifically in managing large-scale delivery and operational teams catering to UK-based insurance clients. As the VP - Insurance Operations, your main responsibilities will include driving operational excellence, strengthening service delivery frameworks, ensuring compliance with global insurance standards, and working closely with senior stakeholders to shape and execute a long-term strategy for growth and efficiency in insurance operations. Key Responsibilities: - Leadership & Strategy: Lead and manage large, cross-functional operations teams, providing strategic direction aligned with organizational goals. - Client Engagement: Act as the key liaison with UK-based clients to ensure smooth communication and delivery success. - Operational Excellence: Oversee day-to-day operations to meet SLAs, KPIs, and quality metrics. - Process Optimization: Identify opportunities for automation and streamlining of insurance operations. - Regulatory Compliance: Ensure adherence to UK insurance regulatory standards and maintain a strong governance model. - Innovation & Technology Enablement: Introduce innovations in digital transformation and InsurTech solutions. - Financial Accountability: Manage P&L responsibilities, budgeting, forecasting, and cost control. - Talent Development: Drive performance management and skills development initiatives for a future-ready operations team. - Stakeholder Management: Collaborate with internal teams, business heads, and external clients to align operational initiatives with strategic goals. Required Skills And Experience: - Minimum 20 years of experience in Insurance Operations, with senior leadership roles. - Extensive experience in managing Property & Casualty Insurance operations for international clients. - Ability to lead large operations teams and scale delivery models across geographies. - Deep understanding of insurance operations workflows and UK insurance compliance standards. - Strong stakeholder management, communication, and client-facing skills. - Success in transformation projects, BPO/ITO delivery, and process improvement programs. Preferred Qualifications: - Bachelor's degree required; MBA or equivalent preferred. - Exposure to working in global delivery environments, particularly in the UK insurance domain. - Experience with Six Sigma/Lean methodologies is a plus.,