VoIP NOC Engineer

Location : Ahmedabad Experience : 3 – 7 Years No. Of Positions : 5 Qualifications : Bachelors or Bachelor in Computer Engineering Job Description Preferred Area of Expertise: ILD, NLD, ASR, ACD, SBC, CDR JOB RESPONSIBILITY Experience in handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc. Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant. Routing the traffic for ILD carriers as per RA requirement. Checked Carrier wise performance Report, IP report & Band Width Utilization Report. Coordination with different carriers while new interconnection or active carriers. Monitoring of Soft Switch and take corrective action. Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue. Daily analysis of ASR &ACD. Experience in various Protocols, e.g. SS7, SIP, SIGTRAN & H.323 etc. to diagnose any reason for call failures. Experience in Handling performance-based issues such as low ASR, low ACD, high PDD, and blocked circuits TECHNICAL/FUNCTIONAL SKILLS REQUIRED Experience on NMS, SBC-Genband, Dialogic-SBC, Sansay, a Billing server, or any other Soft switch and Media Gateways. Soft Skills Required Excellent analytical, problem-solving and technical troubleshooting skills Strong verbal and written communication skills; Ability to remain composed and professional in stressful, high-pressure situations Show more Show less