Voice/VOIP/NOC Engineer

Voice/VOIP/NOC Engineer - Pune - 1-3 yrs Exp - 24/7 Environment (Rotational and Night shifts) - upto 6LPA CTC

JD for Voice NOC & Technical Assistance Center (VOIP-Telecom

)

ThisrolerequiresexpertiseintechnologieslikeCiscoUnifiedCommunicationsManager(CUCM),

SIP/SS7protocols,telecomequipment(likeSBCsandNGN),andhandlingescalationsforcomplexis

suesrelatedtoVoIPservices,toll-freenumbers,andvariouscarrier/vendorissues

. Provide end-to-end support for telecom services, from ticket creation to issue resolution

. Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI

,Toll-Free Services, Long Distance, and Audio Conferencing

. Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voice

knowledge for troubleshooting and issue resolution

. Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, code

cmismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues

. Monitor and manage alarms across network entities including routers, switches, NG

Nnetwork,Soft Switches, Media Gateways, SBCs, and Tx Equipment

. Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay

,andAcme/Oracle SBCs, Cisco ONS, and other telecom equipment

. Work closely with vendors and carriers on T1/T3 TDM circuits, conducting head-to

-headtesting on transport layers

. Investigate and resolve fraud-related issues and conduct fraud analysis as necessary

. Provide escalation support for other teams by analysing SIP/SS7 traces, CDRs, and ra

wswitch traces to resolve complex call issues

. Regularly update customers on the status of tickets, ensuring timely resolution an

dmaintaining agreed SLAs

. Conduct regular follow-ups with vendors and ensure that any network-related issues ar

eaddressed promptly

. Troubleshoot and resolve issues related to VoIP phone features, such as answering rules

,music on hold, and other platform-specific features

. Assist with troubleshooting Toll-Free and Calling Card issues, providing resolutions based o

nnetwork architecture

. Maintain a proactive approach to network monitoring and ensure that all service disruption

sare minimized

. Should be ready for 24/7 work environment

.Other Criteria

• :Excellent oral & written communication skills
• .Ability to learn and adapt to multiple internal applications & tools
• .Strong analytical and independent problem-solving skills
• .Able to clearly communicate network issues and the status of efforts to resolve problems