Voice & Non-Voice ( Chat/ Email Experience )

Ravin Software Solutions

0 - 1 years

2 - 3 Lacs

Hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

Email Support Non Voice Chat Voice BPO Blended Process Customer Service Typing speed Chat Support Query Resolution customer support Chat Process Customer Care Fresher

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for enthusiastic candidates to join our team as Voice & Non-Voice Support Executives. The role involves providing excellent customer support through chat and email channels, ensuring quick and accurate resolution of queries. Role & responsibilities Handle customer inquiries via chat and email professionally and efficiently Provide timely and accurate information to customers Maintain a positive and friendly communication tone in Hindi and English Meet performance targets related to customer satisfaction and response times Update and maintain records of customer interactions Preferred candidate profile Good communication skills in both Hindi and English Prior experience in chat/email support is a plus but freshers are welcome to apply Ability to type quickly and accurately Strong problem-solving skills and attention to detail Ability to work in a fast-paced environment and manage multiple tasks Benefits: 2-way cab facility Incentives based on performance Friendly work environment

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Ravin Software Solutions

Software Development

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Voice & Non-Voice ( Chat/ Email Experience )