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Voice Engineer

5 - 10 years

6 - 15 Lacs

Gurugram

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Ip Pbx VOIP SIP Asterisk RTP Call Routing Voice Gateways CUCM IVR QOS Vici Dial

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Configure and troubleshoot SIP trunks, call flows, and routing. Monitor call quality and optimize using QoS metrics (jitter, latency, packet loss). Administer and support telephony platforms like Vicidial or open-source dialers. Manage dial plans, number ranges, hunt groups, IVRs, and call routing configurations. Conduct root cause analysis and resolve L2/L3 voice-related incidents. Coordinate with ISPs, SIP providers, and vendors for provisioning and issue resolution. Maintain technical documentation including call flows, backups, and change logs. Participate in on-call support for telephony-related issues. Preferred candidate profile We are looking for a hands-on VoIP specialist with deep technical expertise in configuring and supporting enterprise telephony systems. The ideal candidate should have strong experience in SIP trunking, call routing, and open-source dialer platforms like Vicidial, along with a solid understanding of networking and troubleshooting complex voice issues.

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