Role & responsibilities Develop, maintain, and enhance applications using Java and Spring Framework. Write and optimize complex SQL queries for MySQL databases to ensure efficient data retrieval and manipulation. Work on the design, architecture, and development of robust and scalable applications. Collaborate with cross-functional teams, including backend, frontend, and QA, to deliver high-quality solutions. Perform database performance tuning and query optimization to ensure scalability and efficiency. Implement RESTful web services and integrate third-party APIs. Troubleshoot and resolve issues related to application performance, functionality, and database queries. Preferred candidate profile We are looking for a passionate and results-driven Java Developer with 35 years of professional experience in backend development. The ideal candidate is proficient in Java and the Spring ecosystem and demonstrates strong problem-solving skills, especially in building scalable, secure, and high-performance applications.

Role & responsibilities Using inbound video calls to identify customers. Performing due diligence checks and verifying KYC documentation during the video call. Ensuring requests are closed within the stipulated timeline. Ensuring that call interactions are complete and accurate. Responding timely and professionally to inbound customers. Preferred candidate profile Video KYC Verification, Customer Service, Communication Skills (Verbal & Written), Attention to Detail, Documentation & Record-Keeping, Time Management, CRM Tools & Video Call Platforms, Problem Solving, Compliance & Regulatory Awareness, Multitasking, Professional Etiquette, Adaptability to Digital Tools

Role & responsibilities Configure and troubleshoot SIP trunks, call flows, and routing. Monitor call quality and optimize using QoS metrics (jitter, latency, packet loss). Administer and support telephony platforms like Vicidial or open-source dialers. Manage dial plans, number ranges, hunt groups, IVRs, and call routing configurations. Conduct root cause analysis and resolve L2/L3 voice-related incidents. Coordinate with ISPs, SIP providers, and vendors for provisioning and issue resolution. Maintain technical documentation including call flows, backups, and change logs. Participate in on-call support for telephony-related issues. Preferred candidate profile We are looking for a hands-on VoIP specialist with deep technical expertise in configuring and supporting enterprise telephony systems. The ideal candidate should have strong experience in SIP trunking, call routing, and open-source dialer platforms like Vicidial, along with a solid understanding of networking and troubleshooting complex voice issues.