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Benzeen Private Limited logo

Voice Customer Service Specialist | US-based MNC in Sonipat

0 years

0 Lacs

Sonipat Haryana India

Posted:19 hours ago| Platform: Linkedin logo

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Skills Required

service tracking transactions crm auto drive technology support marketing inventory management data processing software development sustainability

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Make outbound calls to inform customers about the status of their orders, including tracking updates, shipment delays, or part availability.
  • Answer inbound calls regarding product inquiries, order changes, and general customer support.
  • Maintain detailed records of customer interactions and transactions in the CRM system.
  • Coordinate with other internal departments to ensure the timely resolution of customer issues.
About Company: Benzeen Pvt Ltd is the India-based subsidiary of Benzeen Auto Parts, a leading U.S.-based automotive recycling company headquartered in Rancho Cordova, California. Established to drive global operations, Benzeen Pvt Ltd plays a pivotal role in supporting backend processes, IT solutions, customer service, and digital innovation for the U.S. market.
We are a team of over 110 dedicated professionals operating from our fully-equipped facility in Sonipat (Delhi NCR), where we blend advanced technology with efficient business process outsourcing (BPO) practices. Our focus areas include voice and non-voice customer support, digital marketing, inventory management, data processing, and software development tailored for the auto parts recycling industry.Driven by a passion for sustainability and operational excellence, Benzeen Pvt Ltd is not just a service centre; it is a strategic hub that helps streamline global workflows, enhance customer experience, and support growth across borders.

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