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Voice & Accent Trainer

Voice & Accent Trainer

Capgemini

2 - 6 years

2 - 6 Lacs

kolkata

Posted:1 week ago| Platform:

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Skills Required

voice and accent training accent training outbound calling outbound coaching process training soft skills behavioural training corporate training training management training voice and accent soft skills training customer service training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Conduct comprehensive voice and accent training sessions for agents involved in outbound calling.

Work on voice clarity, articulation, and pronunciation adjustments.

Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs.

Monitor and assess agents performance on calls, providing constructive feedback and actionable insights for improvement.

Design and implement evaluation processes to track progress and measure the effectiveness of training programs

Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans.

Conduct refresher training sessions to ensure continuous improvement and skill retention.

Understand and address cultural differencesto tailor training programs effectively.

In this role you will play a key role in:

Design and deliver personalized coaching sessions

Develop training materials and practice exercises.

Provide feedback and progress reports to clients.

YOUR PROFILE

Monitor and assess agents performance on calls, providing constructive feedback and actionable insights for improvement.

Design and implement evaluation processes to track progress and measure the effectiveness of training programs

Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans.

Conduct refresher training sessions to ensure continuous improvement and skill retention.

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Voice & Accent Trainer