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Capgemini
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Voice & Accent Trainer

Voice & Accent Trainer

Capgemini

2 - 6 years

0 Lacs

kolkata west bengal

Posted:15 hours ago| Platform: Shine logo

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Skills Required

voice accent training training programs performance monitoring feedback collaboration coaching industry trends evaluation processes cultural differences training materials progress reports

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Voice and Accent Trainer at Capgemini, your role will involve conducting comprehensive training sessions for agents engaged in outbound calling. You will work on enhancing voice clarity, articulation, and pronunciation adjustments. Staying updated with industry trends and best practices in voice and accent training will be crucial, as you incorporate them into your training programs. Monitoring and assessing agents" performance on calls, providing constructive feedback, and actionable insights for improvement will be part of your responsibilities. You will also design and implement evaluation processes to track progress and measure the effectiveness of training programs. Collaborating with the operations and quality teams to identify areas of improvement and develop targeted training plans, conducting refresher training sessions, and addressing cultural differences to tailor training programs effectively will be key aspects of your role. Key Responsibilities: - Conduct comprehensive voice and accent training sessions for agents involved in outbound calling - Work on voice clarity, articulation, and pronunciation adjustments - Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs - Monitor and assess agents" performance on calls, providing constructive feedback and actionable insights for improvement - Design and implement evaluation processes to track progress and measure the effectiveness of training programs - Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans - Conduct refresher training sessions to ensure continuous improvement and skill retention - Understand and address cultural differences to tailor training programs effectively Qualifications Required: - Proven experience in voice and accent training - Strong communication skills - Ability to stay updated with industry trends and best practices - Excellent analytical and problem-solving skills - Collaborative mindset and ability to work effectively in a team - Cultural sensitivity and ability to tailor training programs accordingly Additional Details: Capgemini is a global business and technology transformation partner, with a diverse team of over 340,000 members in more than 50 countries. With a strong heritage of over 55 years, Capgemini helps organizations accelerate their transition to a digital and sustainable world. Trusted by clients to unlock the value of technology, Capgemini delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering. Their capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise, enable them to address the entire breadth of their clients" business needs.,

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Voice & Accent Trainer