Voice & Accent Trainer

About the Role

We are seeking a skilled Voice & Accent Trainer to join our Learning & Development / Training team. The ideal candidate will be responsible for enhancing the communication skills of employees, particularly focusing on pronunciation, clarity, grammar, and neutralizing mother-tongue influence. This role is critical in preparing teams to deliver effective communication in global business environments.

Key Responsibilities

• Conduct training sessions on Voice & Accent (V&A), communication, and customer interaction.
• Assess participants language skills and provide personalized feedback for improvement.
• Develop training materials, exercises, and modules tailored to various levels of learners.
• Coach employees on intonation, pronunciation, stress, rhythm, and listening comprehension.
• Support new hire training (especially for customer support, sales, or client-facing roles).
• Track learner progress through assessments and share performance reports.
• Stay updated on industry best practices in V&A and integrate them into training delivery.
• Partner with managers and HR to identify training needs and design interventions.

Requirements

• Graduate in English, Communications, or related field (preferred).
• 25 years of experience as a Voice & Accent / Soft Skills Trainer, preferably in BPO, ITES, or corporate training.
• Strong command of English grammar, phonetics, and neutral accent delivery.
• Excellent facilitation, coaching, and interpersonal skills.
• Ability to motivate and engage learners with different proficiency levels.
• Certification in V&A training (preferred, not mandatory).

Key Skills

• Voice & Accent Neutralization
• English Language Proficiency
• Training Delivery & Facilitation
• Coaching & Feedback
• Customer Service Orientation
• Presentation & Communication Skills

What We Offer

• Competitive compensation and benefits.
• Collaborative and inclusive work culture.
• Medical Insurance
• Life Insurance