Posted:6 days ago|
Platform:
On-site
Contractual
Hi,
Urgently need Voice & accent trainer for Gurgaon location .Interested candidates can share CVs on swati.gupta@niit.com or whatsapp on 9773902349.
The trainer should be able to deliver on the following:
1. Know about traning delivery and feedback techniques on communicative skills and soft skills in Voice & accent and must have worked on Net promoter score
2. Monitor calls and share feedback on CTQ parameters
3. Agility to work in a virtual environment using online tools that the trainer has access to currently
4. Coaching the bottom quartile and showing an improvement in call & email quality
5. Well versed in Soft Skill & VnA and training methodologies
6. Floor Support experience
7. Exposure to Quality imporvement Audits and Soft Skill Trainings
Client Round will be conducted
NIIT Limited
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