VNA Trainer//Communication Trainer//BPO

📢 Hiring: Communication / Soft Skills Trainer

📍 Location: Kolkata

🕒 Experience: 1+ years minimum as Communication/Soft Skills Trainer (International Customer Service process)

🎓 Qualification: Graduation

⚡ Availability: Immediate joiners preferred

🌀 Shifts: Rotational

🔎 Role & Key Responsibilities

• Monitor and evaluate calls/chats for language quality and communication skills.
• Provide coaching & feedback based on observations to support agent development.
• Prepare and implement

  individual coaching plans

  with resources and guidance.
• Deliver training in both

  virtual and classroom environments

  .
• Create performance clusters/quartiles and drive improvement in bottom quartile communication skills.
• Participate in calibration sessions with Quality, Operations, and Clients.
• Conduct

  Train the Trainer (TTT)

  sessions for new product/process updates and update content accordingly.
• Facilitate communication sessions on

  soft skills, language, and customer service etiquette

  for new hires.
• Share

  Q-Tips

  on soft skills and WOW customer service statements.
• Coordinate with Quality/Ops teams for

  TNA/TNI

  and design refresher training programs.
• Maintain and share training reports with stakeholders.

✅ Key Skills & Knowledge

• Excellent oral & written English communication skills.
• Strong ability to coach advisors on grammar, sentence construction, clarity, pronunciation, soft skills, and call etiquette.
• Excellent facilitation and presentation skills.
• Strong interpersonal and people management skills.
• Proficiency in MS Office (Excel, PowerPoint).
• Analytical and quantitative skills with effective time management.
• Decision-making and initiative-driving ability.
• Rich experience in handling

  international customer service processes

  as a communication trainer.

🌟 What We’re Looking For

• Passionate trainer with proven ability to uplift communication standards.
• Strong adaptability to rotational shifts.
• Collaborative mindset with focus on continuous improvement.

Apply Now: