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Vision plus Production support 2-8 Yrs

Vision plus Production support 2-8 Yrs

Lib Cap Infotech

2 - 7 years

12 - 22 Lacs

kolkata hyderabad pune chennai bengaluru delhi / ncr mumbai (all areas)

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Skills Required

l1 support vision+ visionplus root cause analysis interest processing prepare rca monetary cms its fees trams credit cards base payment processing credit card domain fas incident reporting support cards tsys

Work Mode

Hybrid

Job Type

Full Time

Job Description

-Vision plus(V+) Production Support
Monitor application and batch job alerts related to VisionPLUS.- Perf-orm daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.- Handle initial triage of incidents and user tickets.

Required Candidate profile

Provide quick fixes&workarounds for known issues.Maintain SOP documentation& knowledge base for recurring issues.- Escalate unresolved or complex problems to L2/L3 teams.Prepare RCA&incident reports.

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Vision plus Production support 2-8 Yrs