Visa Consultant

Responsibilities:

• Act as the on-site travel customer service representative at the client’s office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.
• Handle urgent and last-minute bookings or changes with minimal turnaround time.
• Prepare weekly/monthly travel reports for the client’s management team.
• Manage end-to-end visa services of customers
• Handle customer inquiries and resolve issues in a timely and professional manner
• Updating daily activities in the project management tool
• Raising customer queries where there is dependency of any internal team member
• Communicating & coordinating with internal & external stakeholders
• Stay updated with industry trends and changes in regulations to ensure operational compliance
• Contribute to the overall operational efficiency and effectiveness of the organization

Qualifications:

• Prior experience in an onsite/implant travel desk role preferred.
• Strong customer service orientation and ability to interact with senior stakeholders.
• Must be fluent in English and Tamil (both spoken and written) for effective communication and documentation.
• Hindi proficiency preferred, spoken Hindi skills will be an advantage.
• Problem-solving mindset to handle travel disruptions and escalations.
• Previous experience in travel customer service is preferred
• Good knowledge of visa-related nuances
• Knowledge of operating travel Global Distribution System (GDS) preferred
• Excellent attention to detail and accuracy in performing tasks
• Proficient in using operational tools, software, and systems
• Strong communication skills, both written and verbal
• Ability to work well in a fast-paced and dynamic environment
• Knowledge of regulatory compliance and industry best practices
• Comfortable with MS tools & especially Excel

Job Type: Permanent

Pay: ₹30,000.00 - ₹32,000.00 per month