Virtual Prime Relationship Manager

Hdfc Bank

1 - 5 years

3 - 6 Lacs

chennai

Posted:2 days ago| Platform:

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Skills Required

vrm customer relationship inbound sales cross selling telesales phone banking digital sales digital channels

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the RM also achieves the key performance parameters set

Preferred candidate profile

Graduate

1-4 years of Banking Sales

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