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VIP support Professionals

VIP support Professionals

World Bank

3 - 8 years

8 - 12 Lacs

chennai

Posted:13 hours ago| Platform:

Apply

Skills Required

it services telecom stakeholder engagement analytical service desk network engineering agile continuous improvement it operations information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead regional technology engagement, enablement and support ensuring reliable day to day services (devices, rooms/venues, local network coordination) and stewarding adoption of new capabilities (e.g., Copilot, Power Platform, Teams Rooms practices). Manage a large, distributed, multicultural team operating across time zones , ensuring team skills remain current and continuously aligned with evolving technologies and organizational needs. Be the

face of ITS

in the field maintain trusted relationships with senior business stakeholders (e.g., Country Directors/Managers and regional leadership), providing clear status, expectations, and executive briefings. Ensure the s

cale up and steady state operations of hubs within existing Country Offices

(connectivity, rooms, devices, frontline presence), with an

increasing emphasis

on VIP support

for executives in the field.

Duties & Responsibilities

Leadership, People & Stakeholders

Lead with inclusion and executive presence.

- Lead with inclusion and executive presence set a clear tone of trust, fairness, and accountability.

- Recruit, develop, and manage performance of a multicultural, geographically distributed team; foster safety, inclusion, and continuous improvement; distinguish performance and hold individuals accountable for outcomes.

- Maintain strong relationships with IT management team and senior business stakeholders in the field; act as the regional face of ITS; provide executive updates and manage expectations with follow-through.

- Establish role clarity, capacity plans, accountability mechanisms and quarterly OKRs (Objectives & Key Results) for tech support, adoption and specialist teams (e.g. Adoption; PC & Device Delivery; Rooms & Local Network); track delivery and drive continuous improvement.

VIP/Executive Support

Provide predictable, high touch services for field based leaders.

- Deliver

VIP support

in assigned locations (white glove support, named points of contact, priority incident lanes, executive briefing prep).

- Ensure

event/roadshow readiness

(secure connectivity, reliable rooms/AV, travel kits/spares) and proactive checks before executive engagements.

Adoption & Self Service

Turn launches into durable use.

- Drive technology adoption, in a scalable and consistent manner, by leveraging variety of outreach and engagement tools, e.g. AMA (Ask Me Anything), clinics and telemetry driven campaigns.

- Continuously increase the share of issues resolved via self service; strengthen knowledge quality with the Service Desk.

Regional Delivery & Enablement

Deploy at pace with quality.

- Plan and execute deployments (devices, rooms, OS upgrades, Copilot enablement) with ITSPR/ITSDS; ensure country specific communications and training.

- Coordinate local links/cabling with CTO Network Engineering and GCS during build outs/relocations; ensure venue readiness with ITSPR where applicable.

- Ensure onboarding/offboarding excellence and surge/event support; maintain an exceptions register with time bound mitigation

Partnerships

Work across ITS and corporate partners.

- With ITSPR on device/room standards and deployment playbooks; with ITSDS on engineering patterns and release readiness

- With the Service Desk on user guidance and knowledge quality; with CTO Network Engineering and GCS on circuits/cabling and venue readiness

- With other ITS units on providing feedback from the regions, and staying abreast of IT development to communicate to the country offices

First Year Accountabilities

Within the first year, success will be visible through:

Hubs in existing COs

can support VP operations (VC rooms reliability, connectivity baselines, device provisioning, frontline presence) and sustain SLAs/XLAs

- Establish Regional Technology Adoption and Delivery (VC, PC, infra) product teams

- Optimize Technology Support by driving proactive issue resolution, self-service and centralized helpdesk, reducing the need for in-person support

- Drive Agile Transformation, align the team with new Job Architecture

Selection Criteria

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VIP support Professionals

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

face of ITS

cale up and steady state operations of hubs within existing Country Offices

increasing emphasis

on VIP support

Duties & Responsibilities

Leadership, People & Stakeholders

VIP/Executive Support

VIP support

event/roadshow readiness

Adoption & Self Service

Regional Delivery & Enablement

Partnerships

First Year Accountabilities

Hubs in existing COs

More Jobs at World Bank