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Pes Hr Services
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VIP Support Engineer L2

VIP Support Engineer L2

Pes Hr Services

2 - 5 years

|

4 - 8 Lacs

Gurgaon Haryana India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Outlook 365 messaging support

Work Mode

Remote

Job Type

Full Time

Job Description

Provide advanced technical support for end-user issues related to hardware, Windows OS, and Mac OS environments
Troubleshoot problems with Outlook 365, messaging systems, and other business-critical applications
Manage and resolve Active Directory (AD) related issues including user access, group policies, and account management
Deliver prompt and effective support to VIP users, ensuring minimal downtime and high service quality
Use diagnostic tools and remote troubleshooting techniques to resolve issues efficiently
Focus on increasing First Call Resolution (FCR) through expert-level issue identification and resolution
Maintain documentation of user issues, solutions, and procedures for knowledge sharing and consistency

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