Technical Support Engineer

0 years

0 Lacs

Posted:15 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

proactive and skilled After-Sales Service Engineer


Key Responsibilities


  • Provide

    after-sales service and technical support

    for India market products.
  • Handle customer inquiries, troubleshoot issues, and ensure timely resolution.
  • Conduct

    on-site services

    : fault diagnosis, product replacement, system upgrades, and routine visits.
  • Deliver

    training for distributors and installers

    on product usage, troubleshooting, and after-sales procedures.
  • Collect and report product faults, escalate major quality issues, and work closely with HQ to improve product quality.
  • Maintain

    technical documentation and daily work reports

    , following company policies.


Qualifications

  • Degree in

    Power Electronics, Electrical Engineering, Automation

    , or related fields preferred.
  • Experience in

    electrical or photovoltaic (PV) industry) after-sales service

    is a plus.
  • Strong

    problem-solving, analytical, and self-learning skills

    .
  • Excellent

    communication, customer handling, and teamwork abilities

    .
  • Proactive, responsible, goal-oriented, and able to work under pressure.
  • Proficient in

    MS Office and technical documentation

    .

You can also email the following information directly to tonya.chen@growatt.com; syedhamza.qamar@growatt.com : Position, Expected Salary, Earliest Start Date, and Base Location

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