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Sysnet
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VIP Support Engineer L2

VIP Support Engineer L2

Sysnet

3 - 5 years

5 - 6 Lacs

Mumbai

Posted:12 hours ago| Platform:

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Skills Required

WAN IPV6 LAN DNS Windows microsoft CCNA MCSE MS Office DHCP

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sysnet Global Technologies Pvt Ltd is looking for VIP Support Engineer L2 to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution
Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

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Sysnet

Information Technology, Security, Compliance

London

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VIP Support Engineer L2