2.0 - 5.0 years

4 - 8 Lacs

Gurgaon, Haryana, India

Remote

Provide advanced technical support for end-user issues related to hardware, Windows OS, and Mac OS environments Troubleshoot problems with Outlook 365, messaging systems, and other business-critical applications Manage and resolve Active Directory (AD) related issues including user access, group policies, and account management Deliver prompt and effective support to VIP users, ensuring minimal downtime and high service quality Use diagnostic tools and remote troubleshooting techniques to resolve issues efficiently Focus on increasing First Call Resolution (FCR) through expert-level issue identification and resolution Maintain documentation of user issues, solutions, and procedures for knowl...

Posted 1 month ago

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VIP Support Engineer L2-Gurugram PES Hr Services

2.0 - 5.0 years

1 - 2 Lacs

Gurugram

Work from Office

Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD .Handling VIP User issues troubleshooting through diagnostic techniques and increase FCR. Required Candidate profile Experience-2+ years NP-30Days Mandatory skill-MAC OS & Outlook configuration Location-Gurugram Any Queries- kanchan@peshr.com/9867762401

Posted 2 months ago

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