Vice President Financial Crime & Compliance (Operations)

Vice President Financial Crime & Compliance (Operations)

Role overview

500+ member team supporting multiple banking and financial services clients.

Key responsibilities:

• Lead large, complex Financial Crime & Compliance (FCC) operations engagements, across buildandrun, ensuring delivery against clientagreed SLAs, quality and control standards.
• Oversee endtoend AML, KYC and CDD review/refresh and new client onboarding processes for individual and institutional clients, ensuring regulatory and policy adherence.
• Manage a 500+ FTE team across multiclient, multigeography operations, driving productivity, capacity planning, staffing and daytoday performance management.
• Build and maintain strong relationships with senior onshore stakeholders, client leadership and internal management, acting as the single point of accountability for engagement success.
• Lead transitions and new project setups including resourcing, technology enablement, knowledge transfer and stabilization to BAU.
• Drive process standardization, automation and continuous improvement to enhance efficiency, reduce risk and ensure consistent service delivery.
• Maintain strong governance on risk, issues and escalations, ensuring timely reporting and robust remediation across all FCC workstreams.
• Own the people agenda: engagement, coaching, succession, L&D, retention and GPS action plans for senior managers and broader operations teams.
• Manage operational budgets, forecasts and cost optimization while safeguarding service quality and compliance standards.

Required experience:

• Minimum 18 years of experience in Financial Crime / AML / KYC / CDD operations within banking or financial services, with at least 10 years leading large operations.
• Minimum 8 years managing large teams (300500+ FTE) in a global delivery or managed services environment.
• Strong exposure to global FCC regulations and leading practices across AML, sanctions, CDD/EDD and onboarding for retail, corporate and institutional clients.
• Demonstrated track record in setting up or scaling FCC operations, including transitions, migrations and process reengineering.
• Proven experience engaging with senior stakeholders (Director/CXO level) across client and internal leadership, with strong influencing and negotiation skills.

Skills and competencies:

• Deep

  domain

  expertise in AML, KYC, CDD, sanctions and broader financial crime risk within banking/financial services.
• Strong operations and people leadership, including workforce management, coaching senior leaders and driving high performance in large teams.
• Excellent communication, stakeholder management and governance skills, with the ability to manage issues and escalations in a regulated environment.
• Strong analytical, problemsolving and decisionmaking skills with a continuous improvement mindset.
• Comfort with FCC technology platforms (KYC/AML case management, screening, workflow tools) and datadriven performance management.

Location and other details

• Location: Bengaluru or Gurugram