Posted:1 day ago|
Platform:
On-site
Full Time
o 15+ years in contact center technology and CX transformation leadership, with at least 7+ years focused on CCaaS/cloud migrations.
o Proven track record in migrating large-scale Avaya/Cisco platforms to cloud-native solutions (Genesys, Amazon Connect, Five9, RingCentral).
o Strong expertise in omnichannel platforms, AI/IVA, analytics, WFM, CTI, and customer journey orchestration.
o Experience in managing multi-country/global transformation programs.
o Strong executive presence with the ability to engage C-suite stakeholders.
o Proven program governance, risk management, and delivery leadership skills.
o Deep understanding of cloud architecture, APIs, and enterprise integrations.
o Ability to drive change across large organizations while balancing strategic vision and execution.
o Bachelor’s degree in Engineering, Computer Science, or related field required; Master’s degree preferred.
o Certifications in CCaaS solutions, cloud platforms (AWS, Azure, GCP), or PMP/Agile methodologies are advantageous.
• Be part of a leading CX Transformation organization delivering impact for Fortune 500 enterprises.
• Lead high-profile migration programs that form the foundation of next-generation customer experience.
• Work at the intersection of cloud, AI, and digital CX strategy, shaping how global organizations engage their customers.
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Salary: Not disclosed
Salary: Not disclosed
