Job
Description
Role Overview: You will be the Vice President of AI Solutioning at a global experience company, leading the design, development, and commercialization of AI-driven solutions for the contact center business. Your role will involve defining the AI solution roadmap, ensuring ROI-driven delivery, and shaping intellectual property assets through a buildpartner approach. As a client-facing executive leader, you will strategize solution approaches, develop pricing models, and drive the adoption of emerging technologies to transform operations and create long-term value for clients. Key Responsibilities: - Define and own the AI/GenAI solutioning strategy for the contact center value chain, covering recruitment, training, agent assist, quality, analytics, workforce management, and customer engagement. - Collaborate with cross-functional teams to deliver scalable, AI-native solutions aligned with client objectives and business outcomes. - Manage the AI product and capability roadmap, identifying opportunities for modular, reusable assets to enhance speed-to-value. - Ensure all solutions have clear ROI metrics and track business impact post-implementation. - Act as a trusted advisor to C-Suite and senior client stakeholders, presenting AI transformation opportunities and highlighting differentiated value. - Design pricing models and commercial structures for AI/GenAI solutions, working closely with sales and finance teams to shape go-to-market strategies. - Evaluate and integrate emerging AI/GenAI capabilities into the solution suite, leading the decision framework on proprietary IP development versus third-party integration. - Collaborate with operations, IT, and transformation teams to ensure seamless deployment and adoption of AI solutions, driving measurable impact on various operational aspects. Qualifications Required: - Education: Bachelors or Masters degree in Technology, Business, or a related field; MBA preferred. - Experience: 15+ years of overall experience in outsourcing, BPO, or the Customer Experience industry, with a focus on client-facing roles and AI/GenAI solutioning. - Expertise in commercials and pricing models, with a proven track record of building and presenting executive-level solution proposals with measurable outcomes. Additional Company Details: Join a global experience company that prioritizes being people-first, celebrating diversity, and fostering innovation. Recognized for its exceptional culture through employee ratings and Best Place to Work awards, the company values diversity and innovation to drive success in its operations across the world.,
