Venue Manager

Role:

About OYO Innov8

Innov8 is OYO’s premium co-working and managed workspace brand. As a Centre Manager, you will be responsible for running the workspace end-to-end — ensuring smooth operations, delivering exceptional member experience, and supporting revenue growth.

Role Overview

This is a high-ownership, on-ground leadership role. You will manage all operational aspects of the centre, act as the face of Innov8 for member companies, and support sales teams with walk-ins, tours, and conversions.

Key Responsibilities

Operations – 70% (Primary Focus)

• Ensure 100% operational readiness of the centre at all times.
  
• Oversee facility management, housekeeping, security, IT/infra, pantry, and asset upkeep.
  
• Manage vendors, AMCs, consumables, maintenance schedules, and checklists.
  
• Conduct daily audits and ensure strict adherence to OYO/Innov8 SOPs.
  
• Maintain centre-level P&L discipline—optimise costs and improve efficiencies.
  
• Handle escalations and deliver timely resolutions to member companies.
  
• Ensure compliance, safety norms, and high-quality standards for workspace aesthetics.
  

Customer Experience

• Act as the primary point of contact for all member companies.
  
• Drive NPS and overall member satisfaction.
  
• Manage smooth onboarding, issue resolution, and community engagement.
  

Sales – 30% (Support Function)

• Conduct centre tours for leads and support the sales team in conversions.
  
• Maintain accurate occupancy, inventory, and pricing information.
  
• Support renewals and coordinate upselling opportunities.
  
• Execute local marketing and visibility initiatives.
  

Ideal Candidate

• Strong background in

  operations-heavy roles

  such as:
• Venue Managers (Weddingz by OYO)
  
• OYO RL/SS or other on-ground ops profiles
  
• Retail/Facility/Hospitality supervisors
  
• Property management or customer-facing ops roles
  
• Excellent on-ground execution, problem-solving, and people management skills.
  
• Comfortable with light sales conversations and centre walk-throughs.
  
• High ownership mindset, ability to manage high-pressure and fast-paced environments.
  
• Strong communication and customer relationship abilities.
  

Qualifications

• Graduate in any discipline (MBA optional).
  
• 3–7 years of experience in operations, hospitality, retail, facility management, or centre operations.
  

Why OYO Innov8

• Fast-growing managed workspace vertical within OYO.
  
• High autonomy and direct impact on centre-level performance.
  
• Exposure to both operational leadership and revenue-linked responsibilities.