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Vendor Relations Specialist

Vendor Relations Specialist

Ergode It Services

2 - 4 years

4 - 6 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

data analysis automation ftp analytical process improvement workflow e-commerce vendor relations analytics wholesale

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Vendor Relations Specialist

Department: Vendor Relations Team (VRT)

Location: Mulund (Office)

Company: Ergode Inc.

Role Overview

The Vendor Relations & Marketplace Operations Specialist plays a critical role in sourcing new vendors, onboarding them efficiently, managing ongoing vendor relationships, and ensuring smooth catalog deployment across global marketplaces (Amazon, Walmart, eBay, etc.). This role bridges communication between vendors and internal teams, drives process excellence, and contributes directly to revenue growth.

The Specialist is responsible for pre-onboarding research, campaign execution, vendor communication, catalog listing accuracy, buybox performance, and ongoing vendor query management. The role also includes SOP creation, process improvement, and handling leadership-priority tasks requiring deep analysis.

Key Responsibilities

Identify and outreach to new brands/distributors using Apollo.io, SmartScout, Google, LinkedIn, AI tools, etc.

Manage vendor communication, explain dropshipping workflow, and complete full onboarding.

Fill vendor onboarding forms, collect catalog files, pricing, shipping info, and compliance documents (LOA, agreements).

Coordinate with internal teams for catalog listing, SKU activation, pricing updates, and marketplace support.

Monitor listings, buybox performance, and resolve vendor issues within defined SLAs.

Maintain vendor mailboxes, invoices, order queries, and documentation.

Support leadership with research, analytics, and ad-hoc priority tasks.

Create SOPs, identify process gaps, and help drive automation.

Required Skills & Qualifications

Essential

2-4 years of experience in e-commerce operations, vendor relations, or marketplace management

Strong knowledge of Amazon, Walmart, eBay, and other marketplace ecosystems

Excellent communication skills

Strong analytical and problem-solving abilities

Experience using outreach platforms (Apollo.io, Lemlist, SmartLead)

Ability to multitask and manage multiple vendors simultaneously

MBA in Marketing or equivalent qualification (preferred).

Strong data analysis skills (Excel/Google Sheets mandatory; BI tools preferred).

Strong attention to detail

Preferred

Experience in dropshipping or wholesale vendor management

Familiarity with FTP/API-based automation

Exposure to AI tools for research

Ability to draft SOPs and process documents

Prior experience with catalog listing or marketplace compliance

About AMI Ventures

AMI Ventures, a subsidiary of Ergode Inc., is a global e-commerce company operating across the US, UK, EU, and multiple international markets. We manage 15+ curated D2C stores and actively sell on Amazon, Walmart, eBay, Newegg, Wish, Temu, Google, Facebook, and more. We partner with hundreds of global brands to streamline their digital growth.

Required Skills

Communication Skills
Basic computer skills

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Vendor Relations Specialist