Vendor Operations Executive – Roadside Assistance

Company Description

Across Assist is a trusted partner providing reliable assistance services to businesses and individuals worldwide. Combining advanced technology with a customer-focused approach, we deliver seamless solutions in travel, mobile, automobile, and medical assistance. With a network of over 10,000 global partners and a strong digital ecosystem, we offer customized products and continuous innovation to cater to our clients' unique needs. Across Assist serves more than 4 million customers and is relied upon by 100+ global brands for 24/7/365 assistance services.

Across Assist is expanding its Roadside Assistance (RSA) ecosystem and is hiring Vendor Operations Executives to onboard automotive service providers, manage on-ground operations, and ensure smooth and timely service delivery.

Key Responsibilities

1) Onboard Roadside Assistance vendor partners and drive ecosystem expansion

2) Build and maintain strong relationships with automotive garages, service providers, and vendor partners

3) Coordinate 2-wheeler / 4-wheeler breakdown cases and ensure fast TAT

4) Track vendor partner availability, pricing, and performance

5) Handle on-ground operational issues and escalate when necessary

Requirements

1) 1–3 years of experience in Automotive / Roadside Assistance / OEMs / Fleet Operations within Quick Commerce,Logistics / Vendor Management 

2) Strong communication, negotiation, and relationship-building skills

3) Comfortable with extensive field travel

4) Basic proficiency in Excel / Google Sheets