State Lead - RSA vendor Network

Company Description

Across Assist is a trusted partner providing reliable assistance services to businesses and individuals worldwide. Combining advanced technology with a customer-focused approach, we deliver seamless solutions in travel, mobile, automobile, and medical assistance. With a network of over 10,000 global partners and a strong digital ecosystem, we offer customized products and continuous innovation to cater to our clients' unique needs. Across Assist serves more than 4 million customers and is relied upon by 100+ global brands for 24/7/365 assistance services.

Across Assist is expanding its Roadside Assistance (RSA) network and is seeking dynamic State Leads for Karnataka and Maharashtra to oversee state operations, drive network expansion, enhance partner performance, and ensure service excellence.

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Key Responsibilities

• Lead state-wide RSA network development & expansion
• Oversee pricing, ensuring competitive and profitable rate structures
• Build and maintain relationships with Network partners
• Improve service quality, TAT, and customer satisfaction
• Optimize network availability, coverage, and cost efficiencies
• Address escalations and ensure smooth service delivery

Requirements

• 3–5 years of experience in OEMs, RSA, Automotive networks, Ecosystem development, or field operations
• Strong team leadership and people management skills
• Excellent relationship management with garages, dealers & OEM networks
• Good analytical ability and command over Excel / Sheets
• Must be willing to travel extensively across the state