What drives us? We specialize in providing value added assistance and assurance services across industries, dedicated to enhancing customer experiences and delivering innovative products tailored to client needs. What will you drive? We are looking for a dynamic and experienced HR Lead to oversee and drive our key HR functions including recruitment, payroll management, and employee engagement. The ideal candidate should be people-focused, process-driven, and passionate about building a positive and high-performing work culture. Key Responsibilities: Recruitment & Talent Acquisition Lead end-to-end recruitment process from job posting to onboarding. Partner with hiring managers to understand manpower requirements. Build talent pipelines through sourcing, networking, and headhunting. Conduct interviews, manage offers, and ensure a smooth onboarding experience. Payroll & HR Operations Ensure accurate and timely payroll processing in compliance with statutory requirements. Maintain employee records including attendance, leaves, and benefits. Liaise with finance and compliance teams for tax, PF, ESI, etc. Manage HR software and employee database for real-time accuracy. Employee Engagement & Culture Design and execute employee engagement programs and events. Conduct regular employee feedback surveys and act on insights. Be a point of contact for employee concerns and foster a transparent culture. Support performance management processes and recognition programs. What are we looking for? Masters degree in Human Resources or related field. Proven experience in recruitment, payroll, and engagement initiatives. Strong understanding of labor laws, HRMS systems, and payroll software. Excellent communication, interpersonal, and organizational skills. Ability to work independently and lead HR initiatives end-to-end. Why us? Join our vibrant, forward thinking team committed to revolutionizing the insurance and assistance Industries. Experience innovation daily as we deliver unparallel led value to our clients Enjoy continuous professional development and a collaborative environment where your ideas drive our success. If you're passionate about making a real impact and eager to grow your career, Across Assist is the place for you.

Role & responsibilities Gather and analyse business requirements, translating them into technical specifications (FRDs, BRDs). Create and maintain documentation (test plans, use cases, wireframes). Proficient in project management and tools (JIRA, Confluence, Bitbucket, Figma). Collaborate with cross-functional teams to design, develop, and implement solutions. Conduct testing and QA to ensure developments meet business needs. Provide support and guidance during implementation. Align with internal /external teams, monitor project progress, and update stakeholders. Preferred candidate profile: Prior experience in Assistance/ Assurance/Insurance will be a plus. Bachelors degree in computer science, Information Systems or related field. Should have proven experience in making FRDS & BRDS -minimum 7-8 Projects Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. Certifications - Scrum, Product management, PMI. Perks and benefits : As per industry norms.

Role & responsibilities : Accounts Payable Process payments to vendors in a timely manner. Maintain records of all vendor transactions and agreements. Bank Reconciliation: Perform monthly bank reconciliations to ensure accuracy of records. Investigate and resolve any discrepancies. Manage Accounting Transactions and Documents Oversee and document all financial transactions accurately. Maintain organized records of financial documents for audit purposes. Balance Sheet Finalization, Provisions Regularly reconcile accounts to ensure accuracy in financial reporting. Address discrepancies and ensure timely resolution. Knowledge of IndAS Assist and lead modules in Internal and Statutory Audits Direct and Indirect Taxation Ensure compliance with TDS and GST regulations. Assist in the preparation and filing of relevant tax returns. Preferred candidate profile: Bachelors degree in accounting, Finance, or a related field. Proven experience in accounting or finance roles. Strong knowledge of accounting software (Tally) and Excel. Familiarity with TDS and GST regulations. Excellent analytical skills and attention to detail. Strong organizational and time management skills. Perks and benefits : As per industry norms

Role & responsibilities Application Development: a. Design, develop, test, and deploy scalable and high-performance .NET applications. b. Write clean, maintainable, and efficient code following best practices and coding standards. c. Collaborate with cross-functional teams to understand requirements and translate them into technical specifications. b) Technical Design: a. Create and maintain architectural and design documentation. b. Participate in code reviews, providing and receiving constructive feedback. c. Identify and address performance and scalability issues in applications. c) Database Integration: a. Design and implement database schemas, queries, and stored procedures. b. Integrate applications with databases using Entity Framework or other ORM tools. c. Ensure data integrity and security in application development. d) Testing and Debugging: a. Develop and execute unit tests to ensure code quality and functionality. b. Debug and resolve software defects and issues in a timely manner. c. Perform code analysis and identify areas for improvement. e) Collaboration and Communication: a. Work closely with project managers, designers, and other developers to deliver solutions on time and within scope. b. Communicate effectively with stakeholders to gather and clarify requirements. c. Document technical processes, code changes, and application configurations. f) Continuous Improvement: a. Stay current with industry trends, technologies, and best practices in .NET development. b. Continuously seek to improve development processes and tools. Preferred candidate profile a. Hands-on experience with .NET frameworks (e.g., .NET Core, .NET Framework) b. Experience with web development technologies (e.g., ASP.NET, MVC, Web API). c. Familiarity with front-end technologies (e.g., HTML, CSS, JavaScript, Angular, React) is a plus. d. Experience with database management systems (e.g., SQL Server, MySQL). Perks and benefits As per industry norms.

Role & responsibilities Develop and execute marketing strategy aligned with company goals. Support business teams with presentations and client pitch decks. Collaborate with other stake holders to develop and implement the company's brand strategy and messaging across all channels. Create and manage a marketing budget, allocating resources effectively to achieve maximum return on investment. Analyze market trends and customer behavior for growth opportunities. Implement campaigns across digital, social, events, and PR channels Preferred candidate profile Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns Designing of website, mobile app, interactive portal Experience with A/B and multivariate experiments. knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.) Experience in setting up and optimizing PPC campaigns on all major search engines Working knowledge of HTML, CSS, and JavaScript development and constraints Perks and benefits As per industry norms.

Role & responsibilities Strategic Leadership & Business Growth Develop and execute a strategic roadmap for the Travel Assistance Identify new market opportunities and expansion areas. Define product offerings, pricing models, and value propositions. Establish and manage partnerships with airlines, hotels, travel agencies, and insurance companies. Build a strong global network of service providers for emergency assistance. Negotiate contracts with third-party service providers and insurers. Operations & Service Excellence Implement tech for claims and assistance. Financial Performance & Revenue Generation Define revenue models including subscription plans, pay-per-use services, and B2B collaborations. Drive P&L responsibility, optimize operational costs, and ensure profitability. Regulatory & Compliance Management Ensure regulatory compliance. Adhere to SLAs and quality standards. Preferred candidate profile Strong network with OTAs, airlines, travel agencies, and insurers. Proven experience in building and managing P&L for travel assistance. Strong leadership, negotiation, and stakeholder management. Tech-savvy with experience in digital transformation and automation. Perks and benefits As per industry norms

Role & responsibilities Lead Generation and Acquisition: Identify and acquire new B2B clients across various industries. Reduce TAT: Implement strategies to shorten the sales cycle and quickly convert leads into clients. Client Relationship Management: Build & maintain relationships with key clients to ensure satisfaction. Collaborate with Internal Teams: Coordinate with product & partnerships team to co-create new products tailored to industry needs. Collaborate with business teams to align on client requirements. Sales Strategy Development: Develop & implement comprehensive sales strategies to achieve targets. Team Leadership: Lead, mentor, and motivate a sales team to achieve individual and team targets. Performance Metrics: Track & analyse sales performance metrics to inform decision-making and strategy adjustments. Reporting: Prepare regular reports on sales activities, pipeline status, and revenue forecasts for senior management. Preferred candidate profile Proven experience in B2B sales, with a successful track record of closing deals & acquiring new clients. Strong understanding of value-added assistance & assurance services & their applications across industries. Excellent negotiation, communication, and interpersonal skills. Ability to develop and execute innovative sales strategies. Experience in leading and managing a sales team. Strong analytical skills, with the ability to interpret data and market insights to drive sales decisions. Perks and benefits As per industry norms

Role & responsibilities Enabling business through robust operation process and matrix. Continuous engagement with clients for process feedback and improvisation. Maintaining quality of service and training the team periodically for existing LOBs and new Businesses. Decision making on matters relating to the day-to-day retail operation within their defined work area including the strategic planning of resources. Providing support for Networking with domestic and overseas assistance and insurance companies for acquisition of new businesses. Develop, maintain and monitor business SOPs and process documents for existing and new Businesses. Participate in meetings, training sessions and give important downloads to the team Manage and oversee the performance of all employees within the operations team, ensuring that all staff are trained and inducted properly, managed effectively. Oversee provider (Network) relationships (India and Outside India), ensuring quality of delivery and cost-effectiveness. Take responsibility of acquisition of new providers in the Network and maintain provider relationship. Manage contracts and relations with customers, vendors, partners and other stakeholders - Maintaining database for agreement / Renewal of existing agreements. Random Call Audits for checking process adherence and soft skills of the team. Maintaining database of ageing payment receivables and ensure outstanding reminders are sent on time and payment received and adjusted. Vendor Management. CSAT - Quality standards are maintained for Customers by gathering random feedback Preferred candidate profile Prior experience in Assistance/ Assurance/Insurance would be preferred. 10+ work experience in Medical /TPA/ Roadside Assistance. Knowledge of managing service delivery of the account by providing monthly client reports. Knowledge of preparing internal and external monthly reports including operational statistics, customer satisfaction, complaints, quality and profitability and ensure that all parties are kept up to date regarding key account management activities. Oversee Quality Control initiatives and ensure quality standards are met. Strong communication skills, written and oral. Perks and benefits As per industry norms.

Role & responsibilities : Developing and appointing new business partners to expand reach in the market and coordinating with the dealers & franchisees to assist them to promote RSA. Constantly ensuring that the providers meet the highest quality standards through training, audit and evaluations. Mapping Client requirements in fleet availability & TAT for service Preferred candidate profile : 5+ years of customer service experience (emergency response and/or automotive preferred) Knowledge of business requirements of subcontracting and relationship management Strong communication skills, written and oral Perks and benefits : As per industry norms.

Role & responsibilities Lead Generation : Assist in identifying and qualifying new B2B leads across various industries. Market Research: Conduct thorough market research to identify industry trends, competitive landscape, and client needs. Data Analysis: Track and analyze sales performance metrics to provide insights and recommendations for strategy adjustments. Client Relationship Support: Help maintain strong relationships with key clients Collaboration: Work closely with the product & partnerships team to align on client requirements and assist in the co-creation Preferred candidate profile Prior experience in Assistance/ Assurance/Insurance would be preferred. Bachelors degree from a reputable institution. MBA or equivalent preferred. Proven experience (or internship) in sales. B2B sales is a plus. Strong analytical skills, with the ability to interpret data and market insights. Excellent communication and interpersonal skills. Proficiency in MS Office and ability to use AI tools to assist in daily activities. Detail-oriented with strong organizational skills. Proactive mindset with a passion for supporting growth efforts and achieving targets. Perks and benefits : As per industry norms

Selected Intern's Day-to-day Responsibilities Include Work on sourcing and screening candidates Work on interview coordination & scheduling Work on recruitment events support or candidate communication & follow-up Work on job postings or conducting walk-in drives About Company: Imagine a world where every customer interaction, every experience, is seamless and stress-free. That's what we deliver. We deliver a promise, A promise that you can offer your customers a level of assurance that's unmatched because you're backed by Across Assist. Show more Show less