State Lead - RSA vendor Network

As an experienced professional in the field of Roadside Assistance (RSA) and automotive networks, you have an exciting opportunity to join Across Assist as a State Lead for Karnataka and Maharashtra. In this dynamic role, you will be responsible for overseeing state operations, driving network expansion, enhancing partner performance, and ensuring service excellence in the respective regions of Bangalore and Mumbai. **Key Responsibilities:** - Lead the development and expansion of the RSA network across the state - Oversee pricing strategies to maintain competitive and profitable rate structures - Establish and nurture relationships with network partners including garages, dealers, and OEM networks - Improve service quality, turnaround time (TAT), and overall customer satisfaction levels - Optimize network availability, coverage, and cost efficiencies to drive operational effectiveness - Address and resolve escalations promptly to ensure smooth service delivery for customers **Qualifications Required:** - Minimum of 3-5 years of experience in OEMs, RSA, Automotive networks, Ecosystem development, or field operations - Strong leadership skills with the ability to effectively manage teams and drive performance - Excellent relationship management capabilities with a proven track record of engaging with garages, dealers, and OEM networks - Proficiency in analytical tools and a strong command over Excel / Sheets for data analysis and reporting - Willingness to travel extensively across the state to oversee operations and network expansion initiatives Join Across Assist and be a part of a trusted partner in providing reliable assistance services to businesses and individuals worldwide. With a focus on continuous innovation and customer-centric solutions, Across Assist serves millions of customers and is the preferred choice for numerous global brands seeking 24/7/365 assistance services.,