Vendor Manager

As a Manager, Vendor Management at Expedia Group, you will play a crucial role in managing the day-to-day relationships with contact center vendors, ensuring the delivery of world-class experiences to travelers and partners. You will be responsible for building and maintaining strong relationships with outsourced partners, administering communication frameworks across diverse internal and external groups. Additionally, you will serve as a contractual expert for internal and external business stakeholders, providing guidance and support regarding terms and conditions of contractual agreements and negotiating changes as required to support the business. Your role will involve acting as the primary escalation point for business stakeholders concerning vendor performance and contract compliance, identifying potential risks in vendor relationships, and developing mitigation strategies. You will also be tasked with encouraging vendors to adopt innovative practices and continuous improvement initiatives to enhance service delivery, as well as partnering with Legal and Procurement organizations in support of contract negotiations. Furthermore, you will be responsible for identifying opportunities to optimize vendor footprint and outsourcing spend, maintaining a strong understanding of global Contact Center outsourcing partners, their capabilities, footprint, pricing models, and understanding of diversity in regional needs. You will facilitate discussions and drive resolution related to disputes, performance challenges, and other contract-affecting situations, develop policies and procedures to support governance of vendor/supplier relationships, and produce content requirements and facilitate executive performance reviews. To qualify for this role, you should have a Bachelor's Degree (MBA or equivalent desired) or equivalent related professional experience, along with 8+ years of overall experience and 3+ years of experience in vendor management. You should be naturally inquisitive with excellent communication skills, a collaborative partner who works effectively with suppliers and across internal functions, and skilled at identifying key messages and communicating them effectively. Additionally, you should be numerate, able to size and prioritize opportunities, and excel at building and maintaining relationships, both internally and externally. If you require assistance with any part of the application or recruiting process due to a disability or other physical or mental health conditions, please reach out to the Recruiting Accommodations Team through the Accommodation Request. Expedia Group is committed to creating an inclusive and diverse work environment where everyone belongs and differences are celebrated. Join us in shaping the future of travel and becoming part of a forward-thinking team dedicated to enhancing customer service in a collaborative environment.,