SAPRO India is seeking a seasoned and dynamic Head, HR and Site Operations to lead the people and operations strategy for its India Center of Excellence (CoE). This is a strategic leadership role encompassing full ownership of Talent Acquisition, Human Resources, Learning and Development, and Site Operations. The ideal candidate will be a thoughtful yet execution-focused leader with deep expertise in HR and operations in the professional services sector, especially accounting. This role is part of the India leadership team and serves as a key connector between global priorities and local execution. The individual must be an accessible leader, capable of building strong teams, delivering results, and driving a people-first culture. Role & responsibilities Talent Acquisition (5070% focus) Lead end-to-end recruitment strategy and execution to scale high-quality talent in the accounting and professional services space Coach and develop the TA team, implement performance metrics and operational excellence Partner with business teams to forecast hiring needs and optimize time-to-hire. Human Resources Lead all HR operations including policy creation and implementation, performance management, compensation, compliance, and employee relations Ensure HR practices align with SAPROs global philosophy while meeting Indian regulatory standards Oversee onboarding, HRIS data accuracy, exit processes, and internal HR controls Design and lead L&D strategy to strengthen capabilities across the India office Collaborate with global teams to roll out firmwide training and localize as needed Measure program effectiveness and ensure alignment with employee development goals. Site Operations Oversee daily functioning of the India CoE site with a focus on creating an efficient and employee-friendly environment Manage vendor relationships and administrative operations to ensure seamless support for internal teams. Leadership Responsibilities Act as a visible and accessible leader, fostering collaboration, clarity, and accountability Engage directly with clients as a senior representative for HR and talent conversations Translate global strategy into actionable India-level execution plans Support cultural alignment, team engagement, and cross-functional coordination Embed SAPROs values and mission across all programs and initiatives Champion diversity, equity, inclusion, and belonging in all people and operations practices. Success Indicators A consistent talent acquisition pipeline that meets quality and hiring targets Effective and scalable HR and operations delivery aligned to business goals A strong leadership presence that uplifts team morale, engagement, and culture Continual improvement of people policies, systems, and practices High employee satisfaction and strong team retention metrics Preferred candidate profile Minimum 15 years of experience across Talent Acquisition (must-have), HR and operations with at least 5 years in a leadership role. Experience managing recruitment in the accounting or consulting services sector preferred Track record of working in global or matrixed organizational environments MBA or Masters degree in Human Resources or a related discipline Strong knowledge of Indian labor laws, HR compliance, and best practices Familiarity with HRIS tools and ATS platforms

SAPRO Overview SAPRO is a mission driven organization, with goals of revolutionizing the public accounting, audit, and tax industries while building better futures for our people, clients, and our global community. SAPRO serves three key audiences our people, clients, and our communities. Please visit SAPRO.com to read more about what we do, who we serve, and the importance of our mission and values in all that we do. Job Description SAPRO India is seeking a seasoned and hands-on Practice Head Tax to lead and scale SAPRO Indias Tax Service Line, delivering U.S. tax advisory and compliance services in a service delivery model. This role requires both strategic oversight and day-to-day involvement across client delivery, people leadership, and practice growth. The ideal candidate will have deep experience servicing U.S.-based clients, particularly CPA firms, and bring a strong understanding of tax delivery in a professional services or outsourcing setup. The role demands someone who is not only technically proficient, but also commercially sharp and trusted by clients as a value-adding advisor. The candidate must be comfortable getting into detail, resolving complex issues, mentoring teams, and engaging directly with clients and internal stakeholders. Role & responsibilities 1. Tax Service Delivery & Quality Management Lead comprehensive U.S. tax compliance and advisory services, ensuring adherence to client SLAs, KPIs, and regulatory standards. Develop and implement robust quality and value management frameworks to enhance service delivery and client satisfaction. Stay abreast of U.S. tax laws and regulations, ensuring the team is updated with annual tax changes and compliance requirements. Utilize technology and automation tools to streamline tax processes and improve efficiency. Drive standardization and continuous improvement across tax workflows, quality controls, and review protocols. 2. Leadership & People Development Recruit, train, and mentor a high-performing tax team, fostering a culture of continuous learning and excellence. Design and execute comprehensive training programs, including annual tax updates, to enhance team capabilities. Lead team structure and workforce planning to ensure scalable delivery capacity aligned with seasonal demand. Encourage the adoption of emerging tax technologies and tools to stay ahead in the industry. Conduct regular performance evaluations, providing constructive feedback and career development opportunities. 3. Client Success & Relationship Management Serve as the primary point of contact for key clients, building and maintaining strong, trust-based relationships. Understand client needs and provide tailored tax solutions, positioning SAPRO as a trusted advisor. Collaborate with clients to identify opportunities for value addition and service expansion. Ensure proactive communication and timely resolution of client queries and concerns. 4. Strategic Planning & Practice Growth Collaborate with the Business Line Leader to develop and execute the go-to-market (GTM) strategy and expand the firm's tax service offerings. Identify market trends and client needs to inform service development and positioning. Monitor practice performance metrics, implementing improvements to drive growth and profitability. Represent the Tax Service Line in internal leadership meetings, contributing to overall business strategy. Success Indicators High client satisfaction and retention based on delivery outcomes and responsiveness Consistent achievement of KPIs: accuracy, timeliness, compliance, and client NPS Scalable and tech-enabled delivery organization aligned with business growth A high-performing, agile team with strong technical depth and cross-functional collaboration Successful GTM execution and launch of new tax services/products Measurable value uplift across client portfolios Positive and accountable team culture that fosters engagement and continuous learning Were looking for someone who will thrive in this role if they bring: Strong understanding of U.S. tax seasons, staffing models, and review frameworks typical of service organizations Proven expertise in servicing multiple CPA clients with complex tax needs Hands-on experience with direct client engagement, tax delivery challenges, and value upliftment Strong grasp of KPI frameworks, value-based pricing, and service optimization Minimum 15 years of experience in U.S. tax compliances and minimum 2 years latest experience with a services firm. Enrolled Agent (EA), CPA, or CA qualification required Demonstrated ability to train, lead large, cross-functional teams and develop tax delivery capabilities If the role interests you, please send your profile to india.talent@sapro.com

Role & responsibilities:- Assist in posting job openings on various job boards and social media platforms Screen resumes and coordinate interview schedules Help prepare onboarding materials and assist in the onboarding process for new hires Support employee engagement initiatives and internal communications Maintain and update employee records and HR databases Assist in organizing training sessions, workshops, and company events Help ensure compliance with HR policies and procedures Provide general administrative support to the HR team Preferred candidate profile:- Bachelors or masters degree in human resource management Excellent communication and interpersonal skills Strong organizational and time management abilities High attention to detail and discretion with confidential information Proficiency in MS Office (Word, Excel, PowerPoint)

JOB SUMMARY Senior associates are primarily responsible for hands-on project execution. Experienced senior associates have, or are working towards, specialization in one or more service lines and are assigned to projects accordingly. Senior associates are assigned to a specific service delivery principal that is responsible for supervising the associates career development. Additionally, senior associates daily activities are closely supervised by the management teams of their assigned projects. Senior associates may supervise associates and/or senior associates when serving as a member of a project management team. There is no typical day for our SOC teams. While our lead focus is on SOC examinations, our clients also rely on us to perform multiple types of attestations similar to SOC across a variety of network, application, or cloud environments. The benefit of being exposed to so many different situations is that you are constantly building your knowledge base and skill set while keeping up with the latest technologies. Our teams are mostly remote (yet extremely collaborative) and work together to utilize their unique backgrounds and experience to provide the high level of quality service that our clients have come to expect. In addition to the hands-on knowledge youll develop with each project, client also promotes a continuous learning environment. Team members are encouraged to attend at least one training event every year to build upon their skills and acquire new certifications. A Senior Associate will hold the following roles and responsibilities as part of their role: • Demonstrate proficiency in client's Methodology • Guide associates and peers • Obtain certifications (ISO LA, CISA, CISSP, AWS CCP, etc.) • Successfully run a project from fieldwork through completion • Understand and demonstrate ability to speak to client's service lines at a high level and their leaders • Demonstrate proficiency of SOC 1 GITCs and each Security, Availability, Processing Integrity, Confidentiality, and Privacy SOC 2 criteria • Demonstrate understanding of Principal Service Commitments and System Requirements and how they impact scope of a SOC 2 • Know all four report opinion outcomes and ability to draft modified opinions • Demonstrate ability to identify if exception(s) would potentially yield a qualified opinion • Demonstrate self-organization, consistently and proactively look ahead to future projects, and prepare accordingly • Client's Methodology o Read STMV quarterly, and demonstrate ability to apply concepts (sampling methodology, TA language structure, exception wording, etc.) o Review and demonstrate ability to apply concepts of AS 2.0 Reference Guide o Review and demonstrate ability to apply concepts of EWP WP Guidance” • Obtain CCSK and begin pursuing second certification (ISO 27001 LA, CISA, AWS CCP) • Understand and demonstrate ability to articulate differences between SOC 1 and SOC 2 • Participate on project as a shadow or assessor for attestation offerings such as HIPAA, AUP, C5, etc. • Begin understanding SOC 1 GITCs and each SOC 2 criteria for the Security, Availability, and Confidentiality categories • Ability to articulate qualified vs unqualified opinion; know all four types of opinions • Learn client's services and service line leaders • Adhere to and complete all matters included in the Associate Score Card • Accurately manage and report time worked to each project / initiative Essential Functions: • Complying with client's code of ethics and professional conduct, methodologies, policies, and procedures • Adhering to the professional and regulatory standards relevant to assigned service line specialization(s) • Promoting client's company culture and exemplifying client's values • Establishing high quality relationships and rapport with client personnel • Managing client expectations to ensure expectations are exceeded • Completing assigned duties in a timely manner and with a high attention to detail • Collaborating with fellow project team members in a productive and timely manner throughout the life cycle of each project • Adhering to project schedules and keeping fellow project team members apprised of the progress of assigned tasks • Escalating issues internally in a proper and timely manner • Using discretion and decorum in the timing, form, and content of all client communications • Booking travel reservations in a timely manner and in accordance with client's travel and expense policies and procedures • Performing the essential functions of other service delivery positions when qualified and called upon to do so • Attending project kick-off and closing meetings • Executing assigned testing procedures, performing detailed analysis, reaching conclusions, documenting results in accordance with company standards, and suggesting ideas for improvements, where applicable • Drafting project deliverables • Serving as a contact for clients' basic questions regarding an engagement • Participating in recruiting and candidate interview activities • Training project team members • Acclimating newer team members to client • Contributing to client's practice development efforts • Developing an expert knowledge of professional and regulatory standards relevant to assigned service line specialization(s) • Contributing to client's thought leadership (e.g., articles, webinars, public speaking, etc.) Knowledge, Skills, and Abilities: • Working knowledge of client's services, methodology, and relevant professional standards • Requisite knowledge of applicable technology and security domains • High level of attention to detail and quality of work product • Client service oriented • Excellent time management, organizational, and verbal and written communication skills • Ability to work on-site or remotely as a valuable contributor to a collaborative team • Capable of simultaneously managing assigned tasks for multiple projects • Proficient using Microsoft Word, Excel, and PowerPoint, as well as client's service delivery applications • Full understanding and application of ethics, independence and client's values Education, Work Experience and Certifications • Bachelor's degree in accounting, finance, business management, technology, or other relevant subject area, or equivalent years of experience directly related to the duties and responsibilities specified • 2+ years of related professional services experience in information security auditing, assessment, consulting or compliance, focused on ITGC or SOC controls • Ability to work well independently, within a team and with clients as well as travel ~40-50% (MTh) • Maintains (preferred) or working towards obtaining least one certification relevant to client's services (i.e. CPA, CCSK or CISA)

About the Role : We are looking for a detail-oriented and proactive Operations Intern to support our delivery and back office teams in a fast-paced offshoring environment. This internship provides a valuable opportunity to gain hands-on experience in business operations, process optimization, client coordination, and internal reporting. Key Responsibilities: Coordinate with internal teams (e.g., Delivery, HR, Finance, Client Solutions) to facilitate smooth onboarding, resourcing, or project transitions Assist with daily operational tasks including tracking deliverables, updating internal systems, and supporting process workflows Maintain and update reports, trackers, and dashboards to ensure accurate and timely data availability Support documentation of standard operating procedures (SOPs), project plans, and client updates Help identify areas for operational improvement and contribute to process efficiency initiatives Participate in meetings and take detailed notes, highlighting key actions and follow-ups Assist in creating presentations or status updates for internal or client-facing use Qualifications: Pursuing a bachelors/masters degree in any field Strong collaborative, time management skills Proficiency in Microsoft Excel, Word, and PowerPoint Excellent written and verbal communication skills Ability to multitask and work in a deadline-driven environment What You'll Gain: Exposure to real-world business operations in an offshoring and client-service environment Experience working cross-functionally with global teams Insight into process management, service delivery, and client engagement Mentorship and learning opportunities with experienced operations professional

JOB SUMMARY The Technical Editor/Writer will play a critical role in creating, organizing, and maintaining high-quality internal and client-facing documentation to support Service Delivery and Internal Service Delivery teams. In addition to producing accurate and accessible documentation, the Technical Editor/Writer will collaborate with team leads, SMEs, and the Communications Manager to ensure timely updates and alignment with priorities. The Technical Writer will also have Technical Editor job responsibilities for any Service Delivery Reports that cannot be outsourced or offshored due to client contractual or legal, regulatory requirements. This role reports to the Director of Client Success Operations. Essential Functions: Technical Editing: Perform technical editing of client deliverables as needed, ensuring consistency with report templates, brand standards and contractual requirements when offshore support cannot be used. Edit, proofread, and format technical documents to ensure consistency in tone, terminology, grammar, and alignment with templates and brand standards. Manage high volumes of reports with accuracy and attention to detail, ensuring timely completion across multiple service lines and projects. Cross reference information and data to ensure report accuracy. Review and finalize reports for accuracy, clarity, and compliance with internal quality standards, coordinating with service delivery teams to resolve issues and meet deadlines. Documentation & Content Creation: Develop and maintain internal documentation such as standard operating procedures, how-to guides, process manuals, and service delivery artifacts. Translate complex technical processes into clear, user-friendly documents tailored for both technical and non-technical audiences. Create training materials, onboarding content, and quick-reference guides for various business units. Ensure consistency in terminology, formatting, structure, and tone across all documents. Strategic Content Management Partner with team leads to identify documentation needs and set update/review cadences. Establish and maintain a document versioning and governance process to ensure content accuracy and compliance. Collaborate with the Communications Manager to align documentation priorities with the broader editorial calendar. Recommend and implement best practices for document storage, access, and lifecycle management. Collaboration & Coordination Build strong relationships with internal stakeholders to ensure documentation meets operational needs. Track documentation ownership and team lead points of contact across departments. Knowledge, Skills, and Abilities: Strong writing, editing, and content structuring skills with the ability to translate complex technical or regulatory concepts (e.g., SOC, ISO, PCI, FedRAMP) into clear, accessible documentation for various audiences. Proficient with documentation platforms and collaboration tools (e.g., Confluence, SharePoint, Microsoft 365), with an understanding of content governance, version control, and knowledge management best practices. Exceptional writing and editing skills with the ability to translate complex technical or regulatory information into clear, concise content tailored to diverse audiences. Proficient in content structuring, formatting, and the creation of visual aids (e.g., flowcharts, tables, diagrams). Ability to build relationships and work collaboratively with subject matter experts, team leads, and cross-functional teams. Capable of identifying documentation gaps, improving processes, and aligning content efforts with business goals; comfortable learning new tools and adapting to evolving needs. Strong organizational and time management skills with a demonstrated ability to prioritize and multitask. Education, Work Experience, and Certifications Bachelors degree 3–5 years of experience in technical writing, documentation management, or a related role. Exceptional written and verbal communication skills with a keen eye for detail. Experience creating and managing documentation for compliance-driven environments (SOC, ISO, PCI, FedRAMP, etc.). Strong project management skills with the ability to manage multiple priorities and stakeholders. Familiarity with content management systems, documentation tools (e.g., Confluence, SharePoint, Microsoft), and editing software. Comfortable working with offshore teams and leading cross-functional initiatives. Role & responsibilities Preferred candidate profile