Vehicle Technician

Role SummaryHead Technician workshop ka technical lead hota hai. Uska kaam hai vehicles ki accurate diagnosis karna, repair work supervise karna, team ko technical guidance dena, aur ensure karna ki saare kaam time par, quality standard ke sath complete ho. Key ResponsibilitiesDiagnosis & Troubleshooting Complex vehicle issues ka accurate diagnosis karna (engine, electrical, mechanical, etc.) Diagnostic tools, scanners aur manual methods ka effective use karna Repair & Quality Control Critical repairs personally perform karna ya supervise karna Saare repairs workshop SOP & safety standards ke mutabik complete karwana Final inspection me quality check karna before delivery Team Supervision & Training Junior technicians aur helpers ko task assign karna, monitor karna On-the-job technical training dena (new tools, new technology, best practices) Team ka skill level regularly evaluate karna aur improve karna Coordination with Service Advisors / Floor Manager Technical feedback dena jo estimate, TAT (Turn Around Time) aur parts requirement me help kare Customer concerns ko technical terms me explain karne ke liye support dena (if required) Inventory & Tool Management Special tools aur equipment ki requirement Service Manager ko batana Tools, diagnostic devices ka proper use aur maintenance ensure karna Process & Documentation Compliance Job cards me technical notes clearly fill karwana Warranty repair cases me root-cause analysis aur evidence properly record karwana Required Skills & CompetenciesAdvanced knowledge of petrol & diesel engines, electrical systems, AC, suspension, and diagnostic procedures Ability to lead and motivate a technical team Problem-solving mindset & attention to detail Familiarity with modern diagnostic tools and software Strong communication skills (to interact with advisors & sometimes customers) Qualifications & ExperienceITI / Diploma / Degree in Automobile or Mechanical Engineering Minimum 5–8 years hands-on workshop experience (multi-brand preferred) Previous supervisory / lead technician experience preferred Performance Indicators (KPIs)Accurate diagnosis ratio (first-time-right) Repair quality (comebacks / rework ratio) Team productivity (jobs completed within TAT) Training & skill development of junior technicians Adherence to workshop SOP & safety standards