Sector 28, Gurgaon/Gurugram
INR 0.2 - 0.24 Lacs P.A.
Remote
Full Time
Company Description Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India. About the Job • Customer inquiries: Handle customer inquiries by phone, email, chat, or other methods • Customer needs: Identify and address customer needs to ensure satisfaction • Product information: Provide answers to questions about products, pricing, and availability • Customer complaints: Investigate and resolve customer complaints • Customer feedback: Pass customer feedback on to the product or sales team • Customer records: Maintain a database of customer information • Communication: Follow company guidelines and procedures for communications • Sales targets: Meet customer-service department sales targets • Process documents: Process documents like applications, forms, and custom requests • Follow-ups: Conduct follow-ups to ensure issues are resolved • Escalations: Identify and escalate customer requests to managers when there's a complex issue
Kharabwadi, Pune Region
INR Not disclosed
On-site
Full Time
Role & Responsibilities • Resolution of customer complaints • Adherence of centre SOP • Monitoring and Reporting market trends • Handling Customer queries regarding glass fitting • Fixing / Replacing Car Glass or Glass Fitting • Maintaining store hygiene • Removing damaged glass, moulds, seals and trim from window frames in vehicles. • Installing and fitting glass (either pre-shaped or cut with a template) according to manufacturers instructions. • Undertaking safety assurance measures to ensure windscreen, side and rear glass is safe and secure.
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