Company Description Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India. About the Job • Customer inquiries: Handle customer inquiries by phone, email, chat, or other methods • Customer needs: Identify and address customer needs to ensure satisfaction • Product information: Provide answers to questions about products, pricing, and availability • Customer complaints: Investigate and resolve customer complaints • Customer feedback: Pass customer feedback on to the product or sales team • Customer records: Maintain a database of customer information • Communication: Follow company guidelines and procedures for communications • Sales targets: Meet customer-service department sales targets • Process documents: Process documents like applications, forms, and custom requests • Follow-ups: Conduct follow-ups to ensure issues are resolved • Escalations: Identify and escalate customer requests to managers when there's a complex issue
Role & Responsibilities • Resolution of customer complaints • Adherence of centre SOP • Monitoring and Reporting market trends • Handling Customer queries regarding glass fitting • Fixing / Replacing Car Glass or Glass Fitting • Maintaining store hygiene • Removing damaged glass, moulds, seals and trim from window frames in vehicles. • Installing and fitting glass (either pre-shaped or cut with a template) according to manufacturers instructions. • Undertaking safety assurance measures to ensure windscreen, side and rear glass is safe and secure.
Locations : Surat About the Job Company Description Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India. Role Description This is a full-time on-site role for a Center Manager. The Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency. The Center Manager will also be responsible for handling customer complaints and supervising the repair and installation process.
Car Glass repair and replacement/ Car Glass fix and remove
Locations : Bhopal About the Job Company Description Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India. Role Description This is a full-time on-site role for a Center Manager. The Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency. The Center Manager will also be responsible for handling customer complaints and supervising the repair and installation process.
Company Description Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India. About the JobRole Name HR Executive Base Location Gurgaon- Head Office The role is expected to work from office on regular basis Weekly off All Sundays, 2nd and 4th Saturday Role purpose To run/manage HR & Admin operations/activities for an automotive retail services network Role Description Recruitment, Management Information Systems Responsibilities Heads KRA (Key Result Areas) Talent Acquisition, Onboarding & Induction Manage talent acquisition process as per plan (includes blue collar and white collar) - Ensure hiring is completed as per defined TAT and budgets. - Onboarding and Induction - - Keeping job descriptions up-to-date - Handline HRIS Portal To coordinate and implement activities/processes related to talent management in line with organization goals REQUIREMENTS Knowledge & Skills Experience: HR Professional with strong process knowledge & sharing of best practices, Talent management, Computer/MS Office knowledge. Total Experience: 2 to 6 years in HR Operations & Recruitment Skills Qualification: People management- blue collar & white collar , Good communication & presentation, Problem solving, Negotiation, Team building and employee engagement MBA/ PG Diploma in HR INTERACTION Internal: Customers: Others:
About the Job • Customer inquiries: Handle customer inquiries by phone, email, chat, or other methods • Customer needs: Identify and address customer needs to ensure satisfaction • Product information: Provide answers to questions about products, pricing, and availability • Customer complaints: Investigate and resolve customer complaints • Customer feedback: Pass customer feedback on to the product or sales team • Customer records: Maintain a database of customer information • Communication: Follow company guidelines and procedures for communications • Sales targets: Meet customer-service department sales targets • Process documents: Process documents like applications, forms, and custom requests • Follow-ups: Conduct follow-ups to ensure issues are resolved • Escalations: Identify and escalate customer requests to managers when there's a complex issue
About the Job Company Description Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India. Role Description This is a full-time on-site role for a Center Manager. The Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency. The Center Manager will also be responsible for handling customer complaints and supervising the repair and installation process. Role & Responsibilities • Achieve Sales Target • Ensure Profitability • Centre Expense within budgets • Ensure NPS Target • Resolution of customer complaints • Adherence of centre SOP • Monitoring and Reporting market trends
Role Description This is a full-time on-site role for a Asst Manager. The Assst Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency. The Center Manager will also be responsible for handling customer complaints and supervising the repair and installation process. Role & Responsibilities • Achieve Sales Target • Ensure Profitability • Centre Expense within budgets • Ensure NPS Target • Resolution of customer complaints • Adherence of centre SOP • Monitoring and Reporting market trends Qualifications • Strong leadership and management skills • Excellent problem-solving and decision-making skills • Ability to work under pressure and handle customer complaints professionally • Bachelor's degree or equivalent
The Center Manager is responsible for delivering an exceptional customer experience, ensuring operational excellence, and maximizing the profitability of the assigned branch. This role involves managing daily operations, driving sales performance, ensuring compliance with process standards, and maintaining a high level of customer satisfaction.