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Customer Care Executive

Customer Care Executive

AIS Windshield Experts

1 - 31 years

2 - 3 Lacs

sector 28 gurgaon/gurugram

Posted:14 hours ago| Platform: Apna logo

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Skills Required

chat pricing resolve database communication service support

Work Mode

On-site

Job Type

Full Time

Job Description

About the Job • Customer inquiries: Handle customer inquiries by phone, email, chat, or other methods • Customer needs: Identify and address customer needs to ensure satisfaction • Product information: Provide answers to questions about products, pricing, and availability • Customer complaints: Investigate and resolve customer complaints • Customer feedback: Pass customer feedback on to the product or sales team • Customer records: Maintain a database of customer information • Communication: Follow company guidelines and procedures for communications • Sales targets: Meet customer-service department sales targets • Process documents: Process documents like applications, forms, and custom requests • Follow-ups: Conduct follow-ups to ensure issues are resolved • Escalations: Identify and escalate customer requests to managers when there's a complex issue

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Customer Care Executive