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Mr. Cooper
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UX Researcher

UX Researcher

Mr. Cooper

2 years

2 - 4 Lacs

chennai

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

ux service drive research recruitment reports documentation data psychology sociology development usability testing surveys design technology

Work Mode

On-site

Job Type

Part Time

Job Description

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Key Responsibilities

Drive end-to-end research initiatives across all stages, including recruitment, participant communications, conducting studies, analyzing results, and creating artifacts to share insights that influence product roadmaps and business decisions in the mortgage and servicing space.

**Ensure research excellence** by developing research plans that describe appropriate methodologies, timelines, and alignment with business objectives for mortgage products and digital platforms.

Create impactful deliverables including screeners, discussion guides, scripts, research reports, customer journey maps, persona documentation, data visualizations, and quantitative summaries tailored to mortgage and financial services contexts.

Establish research standards by developing and implementing UX research best practices within Mr. Cooper's product organization and contributing to our research operations framework.

Required Qualifications

Education: Master's or Bachelor's degree in HCI, Psychology, Sociology, Cognitive Science, Anthropology, Information Science, or equivalent professional experience.

Experience: 2 years of proven track record in conducting UX Research to uncover customer insights, identify unmet needs, and inform product development in digital products or financial services.

Research expertise: Demonstrated experience with both qualitative and quantitative research methodologies, including usability testing, interviews, surveys, and analytics.

Customer advocacy: Ability to empathetically listen, perceive customer needs, deliver an unbiased view of users, and translate insights into actionable recommendations for product and design teams.

Design literacy: Basic knowledge of effective design principles and understanding of the product development lifecycle.

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

024329

Job Category:

Information Technology

Primary Location City:

Chennai

Primary Location Region:

Tamil Nadu

Primary Location Postal Code:

600089

Primary Location Country:

India

Additional Posting Location(s):

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UX Researcher