Job
Description
As a member of the Mr. Cooper Group team, you have the opportunity to play a significant role in keeping the dream of homeownership alive. You work alongside your colleagues to make a difference, challenge the status quo, and contribute to the care and service of both teammates and customers, ultimately making the dream of home ownership possible. **Key Responsibilities:** - Drive end-to-end research initiatives in areas such as recruitment, participant communications, conducting studies, analyzing results, and creating artifacts to influence product roadmaps and business decisions within the mortgage and servicing sector. - Ensure research excellence by developing comprehensive research plans that outline methodologies, timelines, and alignment with business objectives for mortgage products and digital platforms. - Create impactful deliverables tailored to mortgage and financial services contexts, including screeners, discussion guides, research reports, customer journey maps, persona documentation, data visualizations, and quantitative summaries. - Establish research standards by implementing UX research best practices within Mr. Cooper's product organization and contributing to the research operations framework. **Required Qualifications:** - Education: Master's or Bachelor's degree in HCI, Psychology, Sociology, Cognitive Science, Anthropology, Information Science, or equivalent professional experience. - Experience: 2 years of proven track record in conducting UX Research for digital products or financial services, uncovering customer insights, identifying unmet needs, and informing product development. - Research expertise: Demonstrated experience with qualitative and quantitative research methodologies, including usability testing, interviews, surveys, and analytics. - Customer advocacy: Ability to empathetically listen, understand customer needs, provide an unbiased view of users, and translate insights into actionable recommendations for product and design teams. - Design literacy: Basic knowledge of effective design principles and understanding of the product development lifecycle. Join the Mr. Cooper Group team and contribute to the meaningful work of making homeownership dreams possible! (Note: Additional details of the company were not included in the provided job description.) As a member of the Mr. Cooper Group team, you have the opportunity to play a significant role in keeping the dream of homeownership alive. You work alongside your colleagues to make a difference, challenge the status quo, and contribute to the care and service of both teammates and customers, ultimately making the dream of home ownership possible. **Key Responsibilities:** - Drive end-to-end research initiatives in areas such as recruitment, participant communications, conducting studies, analyzing results, and creating artifacts to influence product roadmaps and business decisions within the mortgage and servicing sector. - Ensure research excellence by developing comprehensive research plans that outline methodologies, timelines, and alignment with business objectives for mortgage products and digital platforms. - Create impactful deliverables tailored to mortgage and financial services contexts, including screeners, discussion guides, research reports, customer journey maps, persona documentation, data visualizations, and quantitative summaries. - Establish research standards by implementing UX research best practices within Mr. Cooper's product organization and contributing to the research operations framework. **Required Qualifications:** - Education: Master's or Bachelor's degree in HCI, Psychology, Sociology, Cognitive Science, Anthropology, Information Science, or equivalent professional experience. - Experience: 2 years of proven track record in conducting UX Research for digital products or financial services, uncovering customer insights, identifying unmet needs, and informing product development. - Research expertise: Demonstrated experience with qualitative and quantitative research methodologies, including usability testing, interviews, surveys, and analytics. - Customer advocacy: Ability to empathetically listen, understand customer needs, provide an unbiased view of users, and translate insights into actionable recommendations for product and design teams. - Design literacy: Basic knowledge of effective design principles and understanding of the product development lifecycle. Join the Mr. Cooper Group team and contribute to the meaningful work of making homeownership dreams possible! (Note: Additional details of the company were not included in the provided job description.)
