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Analytix Slutions
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User Support & Lifecycle Management Professional

User Support & Lifecycle Management Professional

Analytix Slutions

3 - 5 years

5 - 7 Lacs

ahmedabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

vmware linux vpn lan dns voip management windows technical support dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Businesses of all sizes are faced with a rapidly changing competitive environment. Companies that possess both the ability to successfully navigate obstacles and the agility to react to market conditions are better positioned for long-term success. Analytix Solutions helps your company tackle these types of challenges. We empower business owners to confidently make informed decisions and positively impact profitability. We are a single-source provider of integrated solutions across multiple functional areas and disciplines. Through a combination of cross-disciplinary expertise, technological aptitude, and deep domain experience, we support our clients with efficient systems and processes, reliable data, and industry insights. We are your partner in strategically scaling your business for growth

Experience

3 to 5 years

Job Location

Ahmedabad

As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services. You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations. You will also leverage AI-powered copilots and automation tools to enhance support efficiency and client satisfaction.

Key Responsibilities

Ticket Management & Client Support

Respond to and resolve client tickets using ConnectWise RMM and other support platforms.
Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system.
Escalate unresolved or complex issues to L2/L3 teams with detailed context and logs.

User Support & Lifecycle Management

Assist with onboarding and offboarding processes, including user account setup and deactivation.
Provide basic support for Microsoft 365 and Google Workspace environments
.

Microsoft Azure & Entra ID Support

Perform basic Azure tasks such as:
Managing virtual machines
Monitoring storage accounts
Supporting Azure Virtual Desktop (AVD) sessions
Assisting with user access and permissions in Microsoft Entra ID

Microsoft 365 Support

Perform basic tasks such as:
Managing users and groups
Provisioning of shared mailbox, distribution list
Mail flow rules

Windows OS & Desktop Support

Troubleshoot Windows login issues, profile corruption, and performance problems.
Install and update patches, manage local user accounts, and map network drives.

Network & Connectivity Troubleshooting

Perform basic LAN/Wi-Fi troubleshooting, including IP configuration and DNS resolution.
Monitor network alerts and escalate critical issues to L2 / L3 engineers.

Infrastructure & System Monitoring

Monitor infrastructure health using 24 7 and escalate critical alerts.
Perform routine maintenance and basic troubleshooting for:
- Printers, email, and VoIP systems (e.g., 8 8, Nextiva)
- Antivirus and EDR platforms (e.g., SentinelOne, CrowdStrike Falcon)
- Backup systems (e.g., Datto for M365/Google Workspace, MSP360 for servers/desktops)
- Web hosting platforms (e.g., Kinsta)

Security & Awareness Support

Support email security configurations and spam filtering using Proofpoint.
Assist in phishing simulations and security awareness training using KnowBe4.

Provide basic support for VMware environments:

Monitor virtual machines and report performance issues.
Escalate complex virtualization problems to higher-tier teams.

Tools and Platform Awareness

Cloud Platforms
: Microsoft Azure, AWS (preferred).
Productivity Suites:
Microsoft 365, Google Workspace
OS & Virtualization:
Windows Server, Linux (preferred), VMware/Hyper-V.
Storage
: SAN, NAS.
Networking:
Basic knowledge of TCP/IP, DNS, DHCP, VPN, VLANs, firewalls.
Email Security:
Proofpoint.
EDR:
Sentinelone / CrowdStrike.
Automation & AI:
PowerShell, AI copilots, Power Automate.
Backup & DR:
Datto, MSP360, Veeam.
Monitoring & Management:
ConnectWise RMM, Site24x7
Ticketing Tool:
ConnectWise PSA
Web Hosting:
Kinsta
Phishing Simulation & Training:
KnowBe4
VOIP:
8 8, Nextiva

Soft Skills

Strong verbal and written communication skills.
Creative thinking and analytical problem-solving.
Ability to manage time effectively and prioritize tasks.
Team-oriented mindset with a proactive attitude.
Eager to learn and adapt to new technologies and AI tools.

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Personal Settings

User Support & Lifecycle Management Professional

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Experience

Job Location

Key Responsibilities

Ticket Management & Client Support

User Support & Lifecycle Management

.

Microsoft Azure & Entra ID Support

Microsoft 365 Support

Windows OS & Desktop Support

Network & Connectivity Troubleshooting

Infrastructure & System Monitoring

Security & Awareness Support

Provide basic support for VMware environments:

Tools and Platform Awareness

Cloud Platforms

Productivity Suites:

OS & Virtualization:

Storage

Networking:

Email Security:

EDR:

Automation & AI:

Backup & DR:

Monitoring & Management:

Ticketing Tool:

Web Hosting:

Phishing Simulation & Training:

VOIP:

Soft Skills

More Jobs at Analytix Slutions