User Operation Analyst

Job Description: User Operations Analyst

Location: South Delhi
Reports to: Marketing Director

No Names is a highly curated, members-only socialising app designed for people who don’t have time to waste. We’re looking for a sharp and detail-oriented Membership & User Operations Analyst to be the gatekeeper of our community—ensuring every profile reflects the quality and vibe of our brand.

This role is a hybrid of user screening, daily analysis, backend tasks, and product inputs. You’ll be working closely with the committee team and founders to vet incoming profiles, track performance, support users, and recommend critical changes to user flows and membership systems.

Responsibilities:

1. Profile Review & Approvals (Committee Duties):

• Screen and evaluate all incoming sign-ups across iOS and Android.
• Identify, tag, and categorize users based on quality indicators (e.g., White Membership, Black Membership, Incomplete).
• Monitor gender ratio, location data, and percentage change in downloads/profiles daily.
• Approve or reject user profiles in line with internal criteria and app standards.

2. Data Reporting & Insights:

• Maintain daily dashboards (Install Sheet, Performance Sheet, Incomplete Profile Sheet).
• Share concise reports on profile quality, drop-offs, app flows, and trends (e.g., % female users, paid conversions).
• Summarise observations and suggest interventions to improve quality and conversions.

3. Backend & Operational Tasks:

• Allot free memberships to eligible female users.
• Update user profile details when required (NID, status, etc.).
• Post curated plans from backend as part of app stimulation strategy.

4. Product Feedback & Testing:

• Collaborate with design/product on dashboard improvements or UI/UX changes.
• Test and validate new flows and feature rollouts (e.g., Supernova, Showstopper, NN Away).

5. User Support & Engagement:

• Handle customer support queries via mail or phone calls.
• Respond to mailers or inbound user concerns on profile approvals or refunds (e.g., Pune refund).
• Conduct feedback or review calls with users (e.g., Date Review Calls).

6. Ad Hoc & Founders’ Desk:

• Work closely with the founding team on experimental tasks, audits, and quality control.
• Support new initiatives around membership flows, refund logic, or regional launches.

Requirements:

• Strong attention to detail and pattern recognition.
• Comfortable working with Google Sheets, dashboards, and backend tools.
• Analytical mindset with a clear sense of brand quality.
• Excellent written communication (for mail responses, reports).
• Experience with dating, social or private membership apps.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance

Location:

• South Delhi, Delhi, Delhi (Required)

Work Location: In person