User Experience Designer

• 9-12 years of experience working in-house as a permanent member of a product design team with multiple designers.

We're hiring a Lead User Experience Designer (Research & Adoption) who will:

Lead end-to-end UX research for Agentic AI-powered features

Translate complex user insights into product adoption strategy

Build a research framework that measures success (not just launches features)

Mentor a growing design team in an agile, innovation-first environment

Own the full product lifecycle—research, design, launch, and post-launch optimization

• Have a strong portfolio of work samples showcasing interaction/UX design work & process across platforms.
• Experience with end-to-end product design, from ideation to collaboration with engineering for final handoff.
• Expert experience using Figma including features such as components and auto-layout.
• Familiarity and experience with web accessibility standards
• Experience working with design systems both as a contributor and as a user to create new features.
• Any previous experience in software development is a plus. Coding is not part of this role, but experience is helpful in collaborating with engineers.
• Experience conducting detailed user research at each stage of the product life cycle, and using data to inform design decisions.