0 - 3 years
0 - 3 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Join our MNC client for an exciting Customer Support role!
If you or someone you know is passionate about helping others and wants to grow in a fast-paced environment this could be it!
Role Highlights
Provide high-quality Tier 2 customer support via calls, emails & chats
Ensure 100% issue resolution & customer satisfaction
Follow escalation protocols & maintain service SLAs
Guide customers through self-service portals & handle queries with empathy
Keep knowledgebase & documentation up to date
Youll Need:
Excellent verbal & written communication
Good tech skills (Ticketing tools like ServiceNow, MS Office, etc.) Willingness to work in US time zones
Team spirit, punctuality & a customer-first mindset
Experience: Freshers welcome!
6 months6 years of BPO/customer support experience preferred
Locations: Mumbai | Bangalore | Pune
Education: Any Graduate | Undergrad with experience
Work Week: Rotational (MonFri / TueSat / Wed–Sun)
Salary Range: • Freshers: 25K • 0–6 months: Up to 28K • 7 months–3 yrs: Up to 40K
Let’s build something amazing together!
Trigent Software
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