US Tele caller(English Compulsory)

Job Description

A Telecaller job typically involves making outbound or handling inbound calls to promote products/services, provide customer support, or gather information. Key responsibilities include engaging with customers, understanding their needs, and effectively communicating product/service details to encourage sales or gather feedback. Key Responsibilities: Outbound Calls: Make outbound calls to potential customers to promote products or services. Inbound Calls: Handle incoming calls, addressing customer inquiries and concerns. Customer Engagement: Build rapport with customers, understand their needs, and offer solutions. Sales and Persuasion: Persuade customers to make purchases, schedule appointments, or take other desired actions. Information Provision: Provide clear and accurate information about products/services, including features, benefits, and pricing. Record Keeping: Maintain accurate records of customer interactions, including call details, queries, and resolutions. Following Scripts: Adhere to established communication scripts to ensure consistency and professionalism. Meeting Goals: Contribute to achieving individual and team sales goals. Customer Relationship Management (CRM): Utilize CRM systems to manage customer data, interactions, and follow-ups. Feedback and Analysis: Provide feedback on product/service improvements based on customer interactions and insights. Problem-Solving: Address customer issues and complaints effectively. Skills and Qualifications: Excellent Communication Skills: Ability to speak clearly, persuasively, and professionally. Interpersonal Skills: Ability to build rapport and connect with customers. Strong Listening Skills: Ability to actively listen and understand customer needs. Persuasive and Confident Attitude: Ability to motivate customers and close sales. Problem-Solving Skills: Ability to address customer issues and find solutions. Computer Skills: Proficiency in using CRM and other relevant software. Product Knowledge: Understanding of the products/services being promoted. Time Management: Ability to prioritize tasks and meet deadlines. Stress Tolerance: Ability to handle rejection and pressure. High School Diploma or Equivalent: Typically required. Job Type: Full-time Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Food provided Provident Fund Schedule: Monday to Friday Night shift Language: Hindi (Preferred) English (Preferred) Work Location: In person