Job
Description
A US Telecaller staffing job description generally outlines the responsibilities of a telecaller, including making outbound calls, handling inbound calls, generating leads, and maintaining customer records. The job involves promoting products/services, providing customer support, and meeting sales targets. Essential skills include strong communication, persuasion, and the ability to handle objections. Key Responsibilities: Outbound Calls: Make calls to potential customers to promote products or services, explain features/benefits, and persuade them to make purchases or appointments. Inbound Calls: Handle customer inquiries, concerns, and complaints, providing information and assistance. Lead Generation: Identify potential customers, gather information, and follow up to convert them into sales or appointments. Customer Service: Provide support, resolve complaints, and assist with post-sale inquiries. Record Keeping: Maintain accurate records of customer interactions, including call details and follow-up actions, within the CRM system. Sales Targets: Meet daily/weekly/monthly call targets and performance metrics, contributing to team sales goals. Compliance: Ensure adherence to company policies and procedures during calls. Essential Skills: Communication Skills: Excellent verbal communication, active listening, and the ability to clearly articulate product/service information. Persuasion Skills: Ability to persuade customers to make purchases or schedule appointments. Interpersonal Skills: Ability to build rapport with customers and establish trust. Sales Skills: Understanding of sales techniques, lead generation, and closing deals. Problem-Solving Skills: Ability to identify and resolve customer issues effectively. Organizational Skills: Ability to manage time, prioritize tasks, and maintain accurate records. Adaptability: Ability to adapt to different customer needs and situations. Positive Attitude: A positive and enthusiastic approach to work. Additional Considerations: Industry-Specific Knowledge: Depending on the industry, telecallers may need specific knowledge of products, services, or industry trends. Technology Proficiency: Familiarity with CRM systems, call center software, and other relevant technologies. Teamwork: Ability to collaborate effectively with other telecallers and team members. Self-Motivation: Ability to work independently and take initiative. Job Type: Full-time Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Food provided Provident Fund Schedule: Monday to Friday Night shift Work Location: In person
