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US Roadside Assistance Process|| Salary- 50K CTC||

US Roadside Assistance Process|| Salary- 50K CTC||

Ienergizer

0 - 4 years

4 - 6 Lacs

Noida

Posted:-1 days ago| Platform:

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Skills Required

Customer Service US Process Customer Support CSE Excellent Communication In English Customer Care Fresher International Process Us Voice Process Customer Support Operations Customer Handling UK Process International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Executive - US Roadside Assistance Process Click Here To Apply https://wa.me/917678370584 Location: Noida | Rotational Shifts | Work from Office | No Cabs Salary: 50k CTC fixed monthly *What are the responsibilities in this role?* 1. Handle emergency inbound calls from US customers needing roadside help. 2. Assess the issue and dispatch the nearest appropriate service (tow, battery, flat tire, etc.). 3. Keep customers informed with real-time updates and estimated service arrival time. 4. Stay calm and empathetic with customers under stress or in difficult situations. 5. Maintain accurate records of each case in CRM. 5. Follow up to ensure resolution and satisfaction. 6. Explain coverage, entitlements, or additional charges as per the process. 7. Escalate unresolved issues appropriately and collect feedback post-resolution. *In order to apply for this process, you must have the following:* 1. Minimum 6 months of international BPO voice experience (mandatory).* 2. A Graduate Fresher can also apply with excellent English communication skills.** 2. Versant level 6 or above in spoken English. 3. Excellent verbal communication and problem-solving skills. 4. Ability to work in 24x7 rotational shifts and handle pressure situations. 5. Immediate joiners preferred. Contact Person -Pooja Bhardwaj Click Here To Apply https://wa.me/917678370584 Company Address: A-37, Gate No. 2, iEnergizer, Sector 60, Noida (Nearest Metro - Noida Sec-59)

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Ienergizer

www.ienergizerbpo.com

Outsourcing and Offshoring Consulting

Noida UP

10001 Employees

390 Jobs

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US Roadside Assistance Process|| Salary- 50K CTC||