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US Mortgage -Title Insurance

1 - 4 years

3 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

US Mortgage -Title Insurance

Designation / Role: Associate /Senior Associate - Voice Process


Key Roles and Responsibilities:


The role of a Mortgage process associate is to support Escrow Production Services by assisting the team in the following functions:

  • Requesting the payoff statements from the lenders in the U.S. mortgage industry via email, fax, and websites, and by speaking with lender representative over the phone.
  • Placing requests for utility orders with US based utility companies via email, fax, and websites and by speaking to the representatives over the phone.
  • Tracking payoff orders by speaking with live agents of U.S.- based lenders.
  • Ensuring that the correct ordering method is followed for each payoff and utility request and

maintaining quality throughout the process.


Required Candidate Profile:

  • Preferred - Candidates with prior experience of minimum 1-2 years in international voice process.
  • Ability to speak fluently and converse professionally in English with U.S.- based representatives.
  • Actively listens and responds to representatives in a clear and professional manner.
  • Candidates should be able to question, interpret and clarify information effectively.
  • Ability to multitask, demonstrate a willingness to learn process, and adapt quickly to the dynamic environment of the U.S. mortgage industry.
  • Candidates should be inclined towards customer service and acustomer-centricc approach.
  • Willing to work in US rotational shifts.

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First American
First American

Financial Services / Title Insurance

Santa Ana

10,000+ Employees

45 Jobs

    Key People

  • Mark Seaton

    Chairman & CEO
  • Kenneth D. Rains

    Chief Financial Officer

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