Urgent Opening For Tele sales Relationship Manager

Job Description Tele-Sales Relationship Manager (Motor Insurance)

Position:

Role Summary

The Tele-Sales Relationship Manager will be responsible for generating motor insurance sales through outbound calls, cross-selling and upselling to existing customers, handling queries, and maintaining long-term customer relationships. The role requires strong communication skills, sales orientation, and customer-centricity.

Key Responsibilities

Sales & Revenue Generation

• Conduct outbound calls to prospective and existing customers for motor insurance sales.
  
• Promote renewals and cross-sell other general insurance products.
  
• Achieve assigned monthly/quarterly sales and revenue targets.
  

Customer Engagement & Relationship Management

• Build strong rapport with customers to improve loyalty and retention.
  
• Handle customer queries related to policy features, premium, claim process, etc.
  
• Provide accurate product information and assist in policy issuance/renewal.
  

Lead Management

• Follow up on leads generated through marketing campaigns, references, and databases.
  
• Ensure timely follow-ups to maximize conversion ratio.
  
• Maintain records of interactions and update CRM systems.
  

Process & Compliance

• Ensure adherence to IRDAI regulations and company guidelines in all tele calling activities.
  
• Maintain call quality standards and compliance scripts.
  
• Submit daily/weekly reports on calls made, conversions, and revenue achieved.
  

Key Performance Indicators (KPI)

• Number of calls made per day/week.
  
• Conversion ratio (leads sales).
  
• Premium collected and policy issuance.
  
• Renewal ratio and customer retention.
  
• Customer satisfaction score (quality audits/feedback).
  

Desired Candidate Profile

• Education:

  Graduate in any discipline (preferred).

• Experience:

  1–4 years in tele-sales / inside sales (motor/general insurance or BFSI experience preferred).

• Skills & Competencies:

• Excellent verbal communication and persuasion skills.
  
• Sales-driven and target-oriented.
  
• Good listening and problem-solving ability.
  
• Customer-centric mindset.
  
• Basic computer & CRM knowledge.
  

Compensation

• Competitive salary + performance incentives
  

• Contact Person - Ajay Dubey
• Contact Number - 9326607662