Urgent opening For Team Leader (Health Insurance/Life Insurance)

Team Leadership & Performance Management

• Lead, motivate, and supervise a team of telesales executives.
  
• Set daily, weekly, and monthly sales targets and drive the team to achieve them.
  
• Monitor team performance through call audits, dashboards, and KPI reports.
  
• Conduct regular performance reviews and provide constructive feedback.
  

Sales Strategy & Execution

• Guide the team on product pitches, objection handling, and upselling/cross-selling strategies.
  
• Ensure effective utilization of leads provided through CRM or dialer systems.
  
• Collaborate with product and marketing teams to run telesales campaigns.
  

Training & Development

• Provide regular training and upskilling sessions on product knowledge, compliance, and communication skills.
  
• Support new team members with onboarding and initial ramp-up.
  

Customer Interaction & Issue Resolution

• Handle escalated customer queries or complaints and ensure satisfactory resolution.
  
• Ensure a customer-first approach and promote a positive buying experience.
  

Compliance & Reporting

• Ensure adherence to IRDAI regulations and internal SOPs during all telesales activities.
  
• Maintain accurate records of sales performance, customer interactions, and policy issuances.
  
• Coordinate with quality and compliance teams for audits and feedback implementation.
  

Key Skills & Qualifications:

• Graduate in any discipline (preferred: MBA in Sales/Marketing).
  
• Minimum

  35 years

  of experience in telesales, with

  at least 12 years in a team leader role

  .
• Prior experience in

  health and/or life insurance

  telesales is mandatory.
• Strong communication, persuasion, and leadership skills.
  
• Proficient in Excel, CRM systems, and dialer tools.
  
• Sound knowledge of insurance products, customer needs, and market trends.
  

Preferred Experience:

• Experience working in insurance aggregators (e.g., Policybazaar, Coverfox) or major insurance providers.
  
• IRDAI-certified (Life and Health license preferred).
  
• Exposure to digital insurance sales platforms and fintech environments.
  

Soft Skills:

• Team leadership and people management
  
• Target and results orientation
  
• Analytical thinking and data-driven decision-making
  
• Conflict resolution and escalation handling
  
• Time management and multitasking