Urgent Opening For Technical Support Engineer/Application Engineer

The New Ball Bearing Co (TNBBC)

3 - 5 years

3 - 6 Lacs

pune

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Skills Required

technical support root cause analysis report generation after sales support product selection product support report preparation application engineering problem analysis troubleshooting technical customer support technical services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Minimum Qualification of TSE would be BE/ B. Tech/Diploma + M Tech (Mechanical) would be an added advantage.
Candidate with relevant industrial experience will be preferred

Visit customer to offer customized solutions which addresses customers requirement and pain areas

To do minimum number of customer engagement activities
To support sales team in case of any technical issue such as bearing failure, mounting/dismounting, basic equivalent etc.
To analyze the customer problem and support with technical solution as per need (RCFA if bearing failure and recommended actions)
To train sales executives on technical knowledge and guide them by joint visit to customers
To monitor the value of solutions provided and opportunities generated
To close the respective opportunities by handing over to sales executives

Candidate profile:

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