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Urgent Opening For Customer Success Associate - Koramangla

Urgent Opening For Customer Success Associate - Koramangla

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Expertiz

1 - 3 years

3 - 15 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

Client Servicing crm Onboarding Retention churn management Customer Engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a proactive and passionate Customer Success Associate to ensure customers derive maximum value from our product. From the moment a user signs up for a free trial, you'll be their trusted guidehelping them adopt the platform, solving their problems, and ensuring they convert to loyal, paying customers. Your goal is not just satisfaction, but delight.

Key Responsibilities:

Become a product expert and educate customers on its value and use cases
Guide free trial users through their first 6090 days to maximize conversions
Reduce churn and ensure long-term customer retention
Drive product usage depth and frequency among users
Maintain and improve customer health metrics (e.g., NPS, engagement, testimonials)
Collect user feedback to improve product and customer experience
Collaborate with product and business teams to align on customer insights
Maintain accurate customer data in CRM and internal dashboards
Lead onboarding, training, and post-sales support interactions
Contribute to building long-term, value-based customer relationships

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Urgent Opening For Customer Success Associate - Koramangla